Platincasino - Pelaajan nosto on viivästynyt.

They keep canceling my withdrawal and demanding documents, but I have to ask in the chat why they're canceling it. The withdrawal and chat are never available... I received an email saying my account is fully verified, but they keep canceling the withdrawal without giving a reason! What's the point of this? I don't know! Attached is an email from Platincasino confirming my account is verified, but in the chat they say they need confirmation from Skrill. I sent all the documents, no one responds, and the withdrawal amount is still being canceled!!! It's unbelievable what they're doing.

Die stornieren meine Auszahlung und verlangen Dokumente immer wieder aber dafür musst im chat selbst nachfragen warum stornieren das Auszahlung und chat sind nie verfügbar.... email bekommen deine account ist vollständig verifiziert die stornieren aber weiterhin Auszahlung ohne grund zu nennen! Was soll der witz weiss nicht! Im Anhang ist email von platincasino das Account verifiziert ist und im chat sagen sie das sie vom skrill bestätigung brauchen habe alle Dokumente geschickt keiner antwortet und die Auszahlung betrag wird storniert!!! Unglaublich was die machen

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Dear Tutankamun1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Tutankamun1,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

After a long struggle, I finally received the money... the people were incredibly unfriendly and it was extremely difficult to pay out the money.

Nach lange kämpfen hab ich das geld erhalten...waren mega unfreundlich die leut mega schwierig geld auszuzahlen

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tutankamun1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila