Platincasino - Pelaajalla on edessään viivästyneitä kotiutuksia.

I requested four withdrawals, all of which were accepted by the casino. However, no payment has arrived in the recipient's account to this day. Deposits are working without any problems. I contacted support.

I was told to send a bank statement covering the relevant period. The casino is obligated to provide proof. I do not intend to disclose my private banking transactions. I have requested further verification. The following are the accepted withdrawal details:

01.05.26 13:01 95€

08.05.26 14:15 80€

08.05.26 16:24 70€

09.05.26 15:17 50€

To date, even after a waiting period of 3-5 days, there has been no receipt or response.

Ich habe vier Auzszahlungen beantragt,die alle vom Casino akzeptiert wurden.Auf dem Empfängerkonto kam bis heute keine Zahlung an.Einzahlungen klappen problemlos.Auf meine Anfrage beim Support

wurde geantwortet ich möchte einen Kontoauszug über den Zeitraum einschicken.Das Casino ist doch in der Nachweispflicht.Ich habe nicht vor meinen privaten Zahlungsverkehr offenzulegen.Ich habe sie nochmals zur Überprüfung aufgefordert.Nachfolgend akzeptierte Auszahlungsdaten:

01.05.26 13:01 95€

08.05.26 14:15 80€

08.05.26 16:24 70€

09.05.26 15:17 50€

Bis heute ist auch nach Wartezeit von 3-5 Tagen kein Eingang bzw.Reaktion erfolgt

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you completed the full KYC verification process, or at least submitted any identity documents to the casino for verification purposes?
• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without using a bonus?

Please note that requesting a bank statement is a standard procedure in online casinos. We recommend complying with the casino’s request and providing the necessary documents so that they can proceed with their investigation from their side.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika