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Good evening, I have been asking the casino for over a year to close my account but I always find it open, I don't know what to do anymore

Buonasera sto chiedendo al casinò da più di un anno di chiudermi il conto ma lo ritrovo sempre aperto non so più cosa fare

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Dear Alex1234567,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no obligations to protect them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances.

Have you unsubscribed from the casino's marketing communication? (ads, newsletters)

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at tomas@casino.guru

Thank you in advance for your cooperation.

Best regards,

Tomas