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To date, despite the completed verification, they have not given me any response.

I am worried about the situation because even if I log in to the account they have blocked my ability to deposit, far be it from me to do so, but the casino has got in the way and is not cooperating. I attach screenshots of the communications exchanged.

At this point, given the situation, I ask to be able to withdraw the remaining balance as well in order to close the matter and, one way or the other, close the account.

Ad oggi, nonostante la verifica completata, non mi hanno dato nessuna risposta.

Sono sono preoccupato della situazione in quanto anche se accedo all’account mi hanno bloccato la possibilità di depositare lungi da me farlo, ma il casinò si è messo di traverso e non collabora allego screenshot delle comunicazioni intercorsi

a questo punto vista la situazione, chiedo di poter prelevare anche il saldo rimanente in modo tale da chiudere la questione e da una parte o dall’altra a chiudere account

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Dear Cleopax,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean