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I am submitting a complaint regarding an online casino dispute.

My stake was accepted by the system, the game result was displayed, and the winnings were credited to my balance. Later, the casino informed me that there had been a technical issue on the provider's side and stated that the winnings would be annulled.

I have screenshots showing the game result, credited balance, and communication with support. I would like this case to be reviewed, because the winnings were displayed and credited by the system before the casino decided to cancel them.

I'm filing a dispute with an online casino. The system accepted my bet, displayed the game result, and the winnings were credited to my balance. The casino later informed me that there was a technical issue with the provider and stated that the winnings would be annulled. I have screenshots showing the game result, balance, and the time of the conversation.

I am submitting a complaint regarding an online casino dispute.

My stake was accepted by the system, the game result was displayed, and the winnings were credited to my balance. Later, the casino informed me that there had been a technical issue on the provider’s side and stated that the winnings would be annulled.

I have screenshots showing the game result, credited balance, and communication with support. I would like this case to be reviewed, because the winnings were displayed and credited by the system before the casino decided to cancel them.

Я подаю жалобу в связи со спором в онлайн-казино. система приняла мою ставку, отобразил результат игры, и выигрыш был зачислен на мой баланс. позже казино сообщило мне, что возникла техническая проблема со стороны провайдера, и заявило, что выигрыш будет аннулирован. у меня есть скриншоты, показывающие результат игры, баланс средств и время общения.

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Dear Hasan095,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered.

Please note that games in online casinos are programmed to continue running even if the connection between your device and the game provider’s server is interrupted. In such cases, the result displayed on your screen might differ from the one registered on the server. However, if two different outcomes exist, the valid result is always the one recorded on the casino’s server.

To better understand the situation and assist you further, could you please answer the following questions?

• Do I understand correctly that this issue occurred only once and with one specific game? What game is that?
• Do you have any video recordings of the incident?
• Has this particular bet and its result appeared in your game history? If possible, please show a screenshot.

Thank you very much in advance for your reply.

Best regards,

Jean