Pigmo Casino - Pelaajan varat on takavarikoitu.

Register

To use the VIP transfer bonus

I made the deposit.

The deposit amount is reflected and you can place a bet at the same rate.

The VIP transfer bonus was delayed (24 hours had passed)

Once you apply to withdraw money

The next day, your deposit and withdrawal bet history will be erased.

All the deposit money has disappeared.

Even if you contact us via Telegram or chat support

Because there is no reply

I haven't gotten my money back.

登録し

VIP転送ボーナスを使用するために

入金を行いました。

入金額が反映し等倍betを行いながら

VIP転送ボーナスの反映が遅かった(24時間経過)ので

1度出金しようと申請を行ったら

次の日入金出金bet履歴が消去され

入金額が全て消えました。

テレグラム、チャットサポートで問い合わせしても

返事がこないため

お金が返ってきません。

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear sagami01,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced with your deposit and the missing balance.

To better understand what happened, could you please clarify the following points:

• When you made the deposit, did you receive any confirmation email or message from the casino?
• Could you specify the exact amount you deposited and when the transaction took place (date and approximate time)?
• You mentioned the VIP transfer bonus — did you activate it before or after placing any bets, and did the casino confirm that the bonus request was accepted?
• When your balance disappeared, did you receive any message or notification from the casino explaining or confirming this action?

If possible, please upload screenshots of the deposit confirmation, bonus request, or chat messages with support. You can attach them here in the complaint thread or send them via email to petronela.k@casino.guru if you prefer.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear sagami01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru