Pedalada10 Casino - Pelaajan kotiuttaminen viivästyy.

Good morning, on 05/24/2023 I deposited 250 reais on the website, on the same day I obtained 300 reais in profit, so I made a withdrawal of 550 reais, on 05/28/2023 they approved the withdrawal, but that money never arrived in my bank account, they always say that they sent the money through a third party provider, they asked me for my account statement to prove that I did not receive the money, I already sent it, and in these more than 20 days of waiting they only say that the payment, but what about me? How do I stay if the money didn't come to me? I would like to receive my money, I don't know where to complain anymore.

Bom dia, dia 24/05/2023 eu depositei 250 reais no site, no mesmo dia obtive 300 reais de lucro, sendo assim realizei um saque de 550 reais, dia 28/05/2023 eles aprovaram o saque, porém esse dinheiro nunca chegou na minha conta bancária, eles dizem sempre que enviaram o dinheiro por um provedor terceirizado, me pediram o extrato da minha conta para provar que não recebi o dinheiro, já enviei, e nesses mais de 20 dias de espera eles só dizem que foi feito o pagamento, mas e eu? Como eu fico se o dinheiro não chegou pra mim? Gostaria de receber o meu dinheiro, já não sei mais por onde reclamar.

Hello leandrojf11,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pedalada10 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes, my account is verified since 05/27/2023, it was real money without any bonus, and they keep fooling me saying that I will receive the money, but nothing of the money comes to me until today, I talk to them daily and they always give the same response saying they processed the withdrawal but the money never arrives in my bank account.

Sim, minha conta está verificada desde 27/05/2023, foi dinheiro real sem nenhum bônus, e eles ficam me enrolando falando que vou receber o dinheiro, mas nada do dinheiro vir para mim até hoje, falo com eles diariamente e sempre dão a mesma resposta dizendo que eles processaram o saque, mas o dinheiro nunca chega pra minha conta bancária.

So, I haven't received the money yet, aren't they going to call Pedalada10 to comment?

E aí, nada de eu receber o dinheiro até hoje, não vão chamar o Pedalada10 para se pronunciar?

Hello leandrojf11,

Is it possible to forward a screenshot of your pending withdrawal together with any kind of communication between you and the casino to nikolas.b@casino.guru?

I sent.

Enviei.

Thank you leandrojf11 for the e-mails forwarded. Can you please clarify what payment method did you use to deposit and which one for the withdrawal? Also did you play casino games or sports betting in this casino?

They paid me on 06/30/2023 thanks

Eles me pagaram dia 30/06/2023, obrigado

Dear leandrojf11,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru