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Good evening. Not receiving concrete answers and after being bounced from email to email of the various sections of the casino I am writing to you... I played almost 4 5 thousand euros in one evening... at the end of the evening I won 8000 thousand. I go to withdraw and they reject all my requests because the limit they put on me is 100 euros per day. Which if I go to withdraw it doesn't even let me withdraw those because the first withdrawal was on mastercad and the maximum amount was 500 euros

I contacted support asking how long it takes and no one can answer me.. since I had also thought about closing the account because lately I've been playing a lot and I don't want to become addicted I wanted to withdraw close the account which I can't do... I sent various emails saying how I could do if I close the account and provide an IBAN how long would it take to see my balance on the account but no response..

Buonasera. Non ricevendo risposte concrete e dopo essere stato sbalzato da mail a mail delle varie sezioni del casino scrivo a voi...ho giocato quasi 4 5 mila euro in una sera ..a fine serata ne vinco 8000 mila. Vado a prelevare e mi rigettano tutte le richieste perché il limite che mi hanno messo è di 100 euro al giorno. Cosa che se vado a prelevare non mi fa prelevare neanche quelli perché il primo prelievo era su mastercad e l importo massimo era di 500 euro

Ho contattato l assistenzachiedendo quanto ci mettono e nessuno mi sa rispondere ..essendo che avevo pensato anche di chiudere il conto perché ultimamente sto giocando tanto e non vorrei diventare dipendente volevo prelevare exhiudere il conto cosa che non posso fare...ho mandato varie mail dicendo come potessi fare se chudo il conto e clfornisco un iban in quanto tempo vedrei il mio saldo sul conto ma nessuna risposta..

Dear libertoantonio5,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Do I understand correctly that you currently don't have any pending withdrawals?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear libertoantonio5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.