Pandido Casino - Pelaajan kotiutus on viivästynyt.

Hello. I requested withdrawals of €500 each on April 9th. That was 18 days ago, and I was told to be patient. There is a total of €4800 in my account.

Guten tag. Habe am 9.4 auszahlungen in höhe von jeweils 500€ beantragt. Dies ist nun 18 tage her und es wurde mir mitgeteilt, ich soll mich ein wenig gedulden. Auf meinem Konto befinden sich insgesamt 4800€

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear jablonski1911,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas