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I am signup this site free 10 dollar bonus I am completed waggering requirements I am win 100 usdt first time try to withdrawal my withdrawal rejected please complete your kyc ok I am uploading your documents kyc verification done I am try to login your account multiple accounts I am speak customer service why my account close. She was not tell me godpromise not multiple accounts please tell me second account user id she was not responding response I am trying to email but not answering

Dear Vikas321,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly you are not aware of creating multiple accounts at this casino?
• Is it possible that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

No I am not create multiple accounts please check no create any accounts from household only one account no you please enquiry which multiple accounts please enquiry this casino I am playing roulette live

Thank you very much for your reply, Vikas321. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

My kyc done why my account close I am try login but show multiple accounts what glitches

Thank you very much, Vikas321, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Vikas321 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask PandaCasino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

You close this complaint but what my profit can you tell me my money already lost

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.