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Hello, because the online casino sites with the following deposit of BGN 5295.61 should each casino return at least part of the bet amount. That is, at least 50 percent ?! It's about palms bet casino. At this moment, only BGN 1,600 have been downloaded on this site on my behalf and account. My question is how, when you play online, he can constantly score at BGN 50, there is no profit of BGN 10, and if he starts making a profit, he immediately starts throwing you out of the system, not allowing you to play and the like.

Здравейте понеже сайтовете за онлайн казина при следния депозит от 5295.61 сума лева би трябвало всяко казино да връща поне част от заложената сума. Тоест и 50процента минимум?! Става въпрос за palms bet casino. Във този сайт за момента са изтеглени единствено и само 1600 лева от мое име и профил. Въпросът ми е как може когато играеш онлайн да забива постоянно на 50 заложени лева няма и 10 лева печалба а ако започне да пуска някоя печалба моментално почва да те изхвърля от системата да не ти позволява да играеш и тем подобни.

Dear nadezhda,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear nadezhda,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.