Oshi Casino - Pelaajan kotiuttaminen on viivästynyt.

Good morning,

I ask you for help because the OSHI Casino DOES NOT ALLOW ME to withdraw the amount won (without any Bonus or vouchers) of 300 Euros, with the same method from which I deposited: Credit Card (minimum withdrawal 20 Euros).

But they tell me that for technical reasons (???) I have to withdraw with the Bank.

Unfortunately with the bank the minimum withdrawal is 500 Euro so when I contacted support, I was told to send all my bank details.

Now suddenly they tell me I can't change payment method.

They talk about using VPN which I have not used, also because I do not need it.

First of all, my account is verified and I have already made withdrawals in the past.

To sum up Oshi Casino is not respecting point 12. of its Terms and Conditions, where it expressly says that withdrawal by card is possible.

I kindly ask you to help me since I have already lost several days, and having understood that their goal is only to make me play the 300 Euros.

A real shame, since Oshi is not the only online casino, to lose players for such small amounts.

Thanks for your help.

I have all the chat and email exchanges with support available.

Buongiorno,

vi chiedo aiuto in quanto il Casinò OSHI NON MI PERMETTE di prelevare l'importo vinto (senza alcun Bonus o buoni) di 300 Euro, con lo stesso metodo da cui ho versato: Carta di Credito (prelievo minimo 20Euro).

Ma mi dicono che per motivi tecnici (???) devo prelevare con la Banca.

Purtroppo con la banca il prelievo minimo è di 500 Euro quindi contattando il supporto, mi è stato detto di inviare tutti i dati della mia banca.

Ora improvvisamente mi dicono che non posso cambiare metodo di pagamento.

Parlano di uso VPN che non ho utilizzato, anche perché non ne ho bisogno.

Premetto il mio Account è verificato e in passato ho già fatto prelievi.

Per riassumere Oshi Casino non sta rispettando il punto 12. dei suoi Termini e Condizioni, dove dice espressamente che il prelievo con carta di carta è possibile.

Vi chiedo gentilmente di aiutarmi dato che ho già perso diversi giorni, e avendo capito che il loro fine è solo quello di farmi giocare i 300 Euro.

Un vero peccato, dato che non è Oshi l'unico casinò online, perdere giocatori per delle cifre così basse.

Grazie per l'aiuto.

Ho ha disposizione tutti gli scambi chat e mail col supporto.

Dear Ph19,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily, that it will be offered for withdrawals too; also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share evidence and communication relevant to the issue with me?
• Could you please explain what consequences were there for you, your winnings and your account for allegedly using a VPN service?
• My email is tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hi Tomas, I didn't post the exchanges because my name is there... I'll send you yours by email now, thanks for your interest.

I specify that I have never used the VPN because I know that it is not always allowed. So on OSHI Casino I have never activated the VPN.

Ciao Tomas, non ho pubblicato gli scambi in quanto risulta il mio nome... Ora provvedo a mandarti il tuo via mail, grazie per l'interesse.

Specifico di non aver mai utilizzato la VPN in quanto so che non sempre è consentita. Quindi su OSHI Casinò mai attivata la VPN.

Is there anything new? I sent chats and live chats, but I have not read anything since, I am aware that the complaints are numerous.

Thank you for your attention

Ci sono per caso delle novità? Ho inviato chat e live chat, ma non ho più letto nulla, sono consapevole che i reclami sono numerosi.

Grazie per l'attenzione

Thanks for your patience.

I went over the communication you submitted.

• Do I understand correctly that the casino was able to process your withdrawal despite a similar issue in the past? Was your previous withdrawal from the casino also a manual bank transfer?
• Did the casino recommend you deposit the remaining amount in order to allow you to reach the minimum threshold needed for withdrawals?

Please let me know.

Hi Tomas, thanks for your help...

At that time:

• yes in december something similar happened, Oshi would not let me withdraw to credit card, a support person made me give the bank details, closed my account, made a manual deposit to the bank and reactivated my account (I have the whole chat available). And the money arrived in my account.
• Also in December, support advised me against paying the difference to reach the minimum withdrawal, because I would have to play that amount x3. So they made me do a manual withdrawal.

So I don't understand why they solved the problem in December and now they don't want to solve it.

The money currently in my gaming account I have won, without any bonus.

They accept deposits from that credit card and then invent technical problems for the withdrawal.

I find this really unfair.

If Oshi, despite saying that you can withdraw with a credit card, then does not allow you to withdraw, they are cheating.

So today, I can't withdraw with my credit card, and they don't want to solve THEIR problem by making me a bank transfer.

Ciao Tomas, grazie a te per l'aiuto...

Allora:

• sì a dicembre è capitata una cosa simile, Oshi non mi lasciava prelevare su carta di credito, una persona del supporto mi ha fatto dare i dati bancari, ha chiuso il mio account, fatto versamento manuale su banca e riattivato il mio account (ho tutta la chat disponibile). E i soldi sono arrivati sul mio conto.
• Sempre a dicembre l'assistenza mi ha sconsigliato di versare la differenza per arrivare al minimo di prelievo, perché avrei dovuto giocare quell'importo x3. Quindi mi ha fatto fare il prelievo manuale.

Quindi non comprendo perché a dicembre hanno risolto il problema e ora non vogliono risolverlo.

I soldi attualmente sul mio conto gioco li ho vinti, senza alcun bonus.

Accettano i versamenti da quella carta di credito e poi si inventano problemi tecnici per il prelievo.

Questo lo trovo davvero scorretto.

Se Oshi, nonostante dice che si può prelevare con carta di credito, poi non ti permette di prelevare, sta barando.

Quindi oggi, non posso prelevare con carta di credito, e non vogliono riolvere il LORO problema facendomi un versamento bancario.

Thank you very much, Ph19, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Ph19,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Oshi Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Oshi Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Hi Romi, thank you very much for your communication.

I was contacted by OSHI Mr. "Ron" (vip) on Friday 11.04.25 who reminded me that I have money in my account (I believe I can't withdraw it), so I reminded him of my problem, that I have 300.- in my account because they are not letting me withdraw due to "technical problems" (unknown).

And I reminded him that the minimum withdrawal limit to withdraw them from the bank is 500.- (I would like mine 300.-).

His response was to send him a screenshot of my inability to withdraw less than 500.- (...no comment), which would submit him to technical support to make a manual bank deposit.

Aside from the fact that it seems like a joke to me since support should know that less than 500.- cannot be withdrawn via bank transfer.

Anyway I sent him the screenshot and also forwarded him the link to see this complaint on Casino Guru.

Silence fell again.

In the meantime I tried to withdraw on the Visa credit card used for deposits, nothing. Payment declined.

Thanks for the help to you and Tomas.

Happy Sunday

Ciao Romi, grazie mille per la tua comunicazione.

Sono stata contattata da OSHI Sig."Ron" (vip) venerdì 11.04.25 che mi ricordava che ho soldi sul mio conto (ci credo non posso prelevarli), quindi gli ho ricordato il mio problema, che sul conto ho 300.- perché non mi vengono lasciati prelevare per "problemi tecnici" (sconosciuti).

E gli ho ricordato che il limite di prelievo minimo per prelevarli dalla banca è di 500.- (io vorrei i miei 300.-).

La sua risposta è stata di mandargli uno screenshot della mia impossibilità di prelevare meno di 500.- (...non commento), che lo avrebbe sottoposto all'assistenza tecnica per effettuare un versamento bancario manuale.

A parte che mi sembra una barzelletta dato che l'assistenza dovrebbe sapere che meno di 500.- non si possono prelevare con trasferimento bancario.

Comunque mandato lo screenshot e gli ho anche girato il link per vedere questo reclamo su Casino Guru.

E' calato nuovamente il silenzio.

Nel frattempo ho riprovato a prelevare sulla carta di credito Visa utilizzata per i depositi, nulla. Pagamento rifiutato.

Grazie per l'aiuto a te e a Tomas.

Buona domenica

Update:

Oshi support contacted me asking me, again (and it's the third time I send them for this withdrawal) all my bank details to make a manual deposit.

We're waiting to see if they'll be able to make the payment this time.

Absurd, having to send the same thing three times.

It's outrageous that they say you can withdraw with a credit card (and it used to work) and then they don't allow you to do so, inventing technical problems, use of VPN, etc...

All to make you spend your winnings.

But when I see that there are problems, I stop depositing and playing until it is solved, but this time they have gone too far.

Oshi will be a casino that I will absolutely not recommend, even leaving a terrible review.

There may be technical problems, but making fun of people, opening tickets and asking the same questions again, no.

I wasted a lot of time for 300 euros.

Aggiornamento:

Mi ha contattato il supporto di Oshi chiedendomi, di nuovo (ed è la terza volta che li invio per questo prelievo) tutti i miei dati bancari per farmi un versamento manuale.

Restiamo in attesa per vedere se questa volta ce la faranno a farmi il versamento.

Assurdo, dover mandare tre volte la stessa cosa.

Scandaloso che mettano che si può prelevare con carta di credito (e una volta funzionava) e poi non ti permettano di farlo, inventando problemi tecnici uso di VPN ecc...

Tutto per farti spendere la vincita.

Ma quando vedo che ci sono problemi, smetto di depositare e di giocare fino alla soluzione, ma questa volta hanno esagerato.

Oshi sarà un casinò che sconsiglierò assolutamente, lasciando anche un pessima recensione.

I problemi tecnici ci possono essere, ma prendere in giro le persone, aprendo ticket e rifacendo le stesse domande anche no.

Ho perso tanto tempo per 300 euro.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

In the meantime, on 04/15/2025 Oshi deactivated my account telling me that they would forward my data to the finance department, for manual payment.

Ron Vip Manager Oshi Casino contacted me today attaching the screenshot of the SEPA payment issued on 04/16/2025, let's see in the next few days if I receive the funds.

In the meantime, a Happy Easter to all the Guru Team

Nel frattempo, il 15.04.2025 fa Oshi mi ha disattivato l'account dicendomi che avrebbero girato i miei dati al reparto finanze, per il pagamento manuale.

Mi ha contattata oggi Ron Vip Manager Oshi Casinò allegandomi lo screenshot del versamento SEPA emesso il 16.04.2025, vediamo nei prossimi giorni se ricevo i fondi.

Nell'attesa un augurio di buona Pasqua a tutto il Team Guru

Hello Ph19,

We sincerely apologize for the inconvenience you’ve experienced while attempting to withdraw your winnings. We understand how frustrating delays can be, especially when expectations are not met.

Please be assured that your feedback has been taken seriously. While card withdrawals are normally supported, in your case, this option was unfortunately unavailable. As a result, and given the withdrawal amount was below the standard bank transfer threshold of €500, we escalated the matter to our relevant department to arrange a manual withdrawal on your behalf.

We’re pleased to confirm that the manual withdrawal was successfully processed on the 16th of April. Depending on your bank’s processing times, the funds should reflect in your account shortly.

We truly appreciate your patience and understanding, and we remain at your disposal should you need any further assistance.

Kind regards,

Oshi Casino team

Hello, all.

Thank you, Oshi Casino, for the update.

Dear Ph19,

Please let us know whenever you receive your withdrawal.

Thank you.

Best regards,

Romi

Dear CasinoGuru Team, I confirm that I have finally received the amount owed to me by Oshi Casino.

I thank everyone for the help and time spent to solve the problem.

With esteem

Caro Team di CasinoGuru, confermo di aver finalmente ricevuto l'importo dovutomi da parte di Oshi Casino.

Ringrazio tutti per l'aiuto e il tempo dedicatomi per risolvere il problema.

Con stima

Thank you, Ph19, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru