OshCasino - Pelaajan kotiutus on viivästynyt.

Hello, I need help receiving my earnings. Honestly, they don't want to answer me. I also read the complaints and it seems they're doing the same thing to everyone. They don't communicate at all and denied my withdrawal for no reason.

hola necesito ayuda en recibir mis ganansias honestamente no quieren contestarme tanbien ley las quejas y se be que estan asiendo lo mismo con uno on que sea no se communican para nada y negaron mi retiro sin razon

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear vista760,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

yes its been a week but yes i have been. verified as far as im aware an they denied my last withdrawal but they dont reply to me or give me info regarding the issue . all i want is info if their going to pay me my winnning or not i dont understand all the delay

no update by any chance?

Now they closed my account, supposedly for having multiple accounts and I don't know what, and suddenly they reopened it but without my withdrawal and my verification was approved. How does that work? This casino doesn't care about its customers. Besides, they refunded me 250 that they still haven't returned. The truth is, this casino is too unsafe to have a good rating.

ahora me cerraron la cuenta por segun miltiple cuentas y no se que y de repente me la abren pero sin mi retiro y mi verificacion fue aprobada como va eso este casino no les importa sus clientes aparte me regresaron 250 que todavia no me regresan la mera verda este casino es muy inseguron para teneer buena calificacion

Dear vista760, thank you for your response. To better understand your current situation, could you please confirm the following details?

· Is there a possibility that you have opened multiple accounts at OshCasino?

· Is there any chance that someone from your household or using the same IP also created an account at this casino?

· Do I understand correctly that you have passed the KYC verification? Can you currently access your account?

Thank you once again for your patience and cooperation

Best regards,

Attila

no ive never made another account thats the only account i have a yes it allows me to access again but they conficated all my winninings to top it off they were going to give me my suposely 250 back but i couldnt withdraw it cuz the minimum was 400 so then i was like first they take my witgdrawel and then like nothing happened just live my iniatee deposito and say i can continue playing how does that work..and abusing bonus i dont think so it was my first time depositing there

yes i have also paser kyc and that was whhen supposely i was banned

and now supposely i can withdrawel but how when they just took away all ny winnings thats not cool oh and now live chat is available when before their was no reply this casino is insane iswear

actually they just blocked me again

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Thank you for your assistance. I greatly appreciate your help. I am confident in the reliability of your security index, and I am hopeful that OSHCASINO will be trustworthy in the end. Please do not hesitate to contact me if you require any further assistance.

Hello vista760,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite OshCasino to join the conversation.

Dear OshCasino,

Can you please explain your actions regarding the player? Their account was previously closed, likely due to some rule violation. Later, you reopened their account with their winnings confiscated, only to close it shortly after?

I would greatly appreciate it if you could clarify the basis for your actions, as we are keen to understand how it aligns with the fair and transparent practices generally expected from reputable casinos. If there are any relevant details or circumstances that cannot be shared publicly, you can provide them directly to me at michal.k@casino.guru for an independent assessment.

Dear CasinoGuru,

Please note that the player’s account was closed following an internal compliance and risk review, during which we identified circumstances indicating a breach of our Terms and Conditions, including restrictions relating to duplicate and linked accounts, as well as prohibited abusive use of promotional offers.

Under our Terms and Conditions, each customer is permitted to maintain only one account, and any activity involving multiple linked accounts and/or the misuse of promotional offers may result in account closure, confiscation of winnings derived from such activity, and refund of the original deposit, where applicable.

Accordingly, the account was permanently closed and the relevant measures were applied in line with our Terms and Conditions and internal compliance procedures.

As this matter involves internal risk controls, account-linkage analysis, and personal data considerations, we are not in a position to disclose more detailed evidence or customer-specific internal findings in a public complaint thread. 

OSH Casino

Dear OshCasino,

Thank you for your response.

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the documentation to me privately at michal.k@casino.guru for an independent review.

Thank you in advance.