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Ive been waiting days for 700 dollars I won 7 days ago. They denied my withdrawal like 8 times. I keep emailing and talking to support and they just give me the run around. On day 5 they asked me to verify my account. I did. It was verified and still my 700 is sitting there. It cant be that hard to send money. Ive been paid out by many other casinos without ANY problem. Im so disappointed. Last time as well I won 600 and they did the same thing. Denied denied. When they deny ur withdrawal they put it back into the game. So after the 5th deny I played and lost it all. I thought this was a great casino. I did win twice in august and was payed out but afyer 3 or 4 days each time. Make that make sense. They payed me in august but now wont ? I dunno im thinking this is a complete scam. I want my 700 dollars I won. I would probably suggest not to play this casino. There are 1000s more. That dont cause problems.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear CrystalLee,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear CrystalLee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru