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I've been waiting for the payout for over a week, meanwhile I've written to support 3 times and was only put off waiting.

Ich warte bereits seit über einer Woche auf die Auszahlung, mittlerweile habe ich 3 mal mit dem Support geschrieben und wurde immer nur aufs warten vertröstet.

Dear Maikes99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Then I'll wait until Saturday. If 14 days have passed without a payment, I will contact you again.

Dann warte ich bis Samstag ab. Sind dann 14 Tage ohne Auszahlung vergangen, melde ich mich nochmal.

Dear Maikes99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.