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For months I've had problems with withdrawals. I deposited using my credit card and Mifinity, contacting support almost daily, and always getting the same answer: the finance department is overloaded. Okay, wait two weeks. Then suddenly, without any explanation, my payment methods were changed to cryptocurrency (see attachment), and I could no longer make withdrawals or deposits in euros using my credit card or Mifinity. Therefore, I couldn't withdraw my winnings or make any further deposits. Now my winnings of approximately €9,000 are worthless. Support keeps contacting the responsible casino, but I never get a response. I've been playing this game with the casino for weeks now; they simply refuse to pay out and keep inventing reasons or making excuses. I consider this fraud! I've completed my verification (see attachment). I think the finance department is trying to prevent larger withdrawals.

Seit Monaten habe ich Probleme mit der Auszahlung hatte mit der Kredit Karte und mit mifinity eingezahlt jedesmal habe ich fast täglich den Support kontaktiert und immer dieselbe Antwort Finanzabteilung ist überlastet OK wartet 2 Wochen. Dan plötzlich wurden ohne Angabe von Gründen meine Zahlungsmethoden geändert auf krypto Währung siehe Anhang und ich konnte nicht mehr in Euro mit Kredit Karte und mifinity eine Auszahlung und Einzahlung tätigen somit konnte ich weder den Gewinn anheben oder eine Einzahlung tätigen jetzt ist mein Gewinn von ca 9000 Euro wertlos Support urgiert dauernd bei den zuständigen Casino und jedesmal bekomme ich aber keine Antwort das Spiel mache ich nun seit Wochen mit Casino will einfach nicht auszahlen und erfindet jedesmal einen Grund dafür oder man wird vertröstet das finde ich ist Betrug!!!! Meine Verifizierung habe ich erledigt siehe Anhang ich denke die Finanzabteilung möchte höhere Beträge nicht auszahlen

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Dear gertschi62,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal.

To help me better understand your case, could you please answer the following questions?

• Have you made any successful withdrawals from this casino before?
• Did you accumulate your winnings with or without an active bonus?
• Did you tried different payment methods for withdrawal?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear gertschi62,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru