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I verified all documents and I take withdrawal and I received but when I taken second withdrawal he blocked my account without any reason...and he didn't reply me back

Dear kumharvada40,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when exactly you requested the first withdrawal and when exactly you received it?

Have you accumulated your winnings with or without an active bonus?

Do I understand correctly that you have not received any explanation regarding this situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please try to unlock it fast

Hello ,

I taken withdrawal at 28 December and I recived at same day night ....and sir I didn't use any bonus...

And again I deposit for playing and taken second withdrawal which taken yesterday...and this is also without any bonus ....

So please kindly unblock account.

Please reply

Hello please reply and try to understand my situation...and please try to unblock account...

Please work on my querie

Please help still account not unblock...please try to unblock as soon as possible...please

Please give me further information

Please reply and work on my querie

what happen???

What's going about my query please reply

Thank you for your reply, kumharvada40. Please note that this is not a live chat, so there is no need to repeatedly ask for our attention with the same messages. We currently have hundreds of active complaints and even though we try our best, it is not possible for us to reply immediately to all players. We have 7 days to respond and we always get back to each complaint as soon as possible. Please, bear with us. Your patience is highly appreciated.

Furthermore, it’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then and your account remains closed, please, let us know and we will try to help you. Thank you for your understanding.

Yes without giving withdrawal they blocked without reason

Dear kumharvada40,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Any update??

Hello ,

They unblock account but they deduct all amount...

And they do not give return money...

So please try to return my deposit 3000 money

Thank you for the updates. Have you tried contacting the casino regarding the confiscated winnings? Have you received any explanation? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear kumharvada40,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.