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I'm trying to withdraw 300 euros and they really rip you off. The live chat is terrible, it's like you're talking to a robot. I've sent the necessary documents and they've been approved, and nothing has happened for days. I want my winnings.

Προσπαθώ να κάνω ανάληψη 300 ευρώ και πραγματικά σε βγάζουν την πίστη το λάιβ τσατ είναι άθλιο λες και μιλάς με ρομπότ έχω στείλει τα απαραίτητα έγγραφα και έχουν εγκριθεί και εδώ και μέρες δεν γίνεται τίποτα θέλω τα κέρδη μου

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Dear Kyriakos97,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Live chat is unacceptable

Το λάιβ τσατ είναι απαράδεκτο

Greetings,

According to our records, the player received their winnings at 02.01.2026 10:40:23 (UTC)

Regards

Dear Kyriakos97,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Kyriakos97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru