NV Casino - Pelaajan tili on suljettu ja varat takavarikoitu.

On December 5, 2025, I deposited €1,335 into my NV Casino account. After lawful gameplay, I requested a withdrawal. Immediately after the withdrawal request, my account was blocked and all funds were frozen.

The casino claims that an "additional verification" is required. However, NV Casino has not:

explained the specific reason for this verification,

provided any case or reference number,

provided any timeline for completion.

Despite repeated requests, the casino only refers to general terms and conditions and ignores formal complaints. As of today, my deposited funds remain withheld without transparency or due process.

I believe this practice is unfair and request:

immediate unblocking of my account, and

prompt processing of my withdrawal.

I am ready to provide all relevant evidence upon request.

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Dear SylwiaPlayer,

Thank you very much for submitting your complaint.

I’m sorry to hear about the situation with your account being blocked after your withdrawal request.

To assess whether the additional verification and account restriction are being handled in line with the casino’s procedures and reasonable timeframes, I would like to clarify a few specific points:

• Has the casino informed you which documents or information are required for the additional verification, or have you already submitted any new documents since the account was blocked?
• Did the casino specify whether the verification is related to identity checks, payment method verification, or another compliance review?
• Could you also please specify what type of games you played before requesting the withdrawal (for example, slots, live casino games, table games, or sports betting)?

Your cooperation in providing these details will help us investigate and work towards a resolution. Once we have a clear timeline and supporting communication, we will be able to contact the casino with concrete questions regarding the verification process and the delay.

Please feel free to forward any relevant correspondence or screenshots to [email protected].

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Petronela,

Thank you for your message.

To clarify:

The casino has not requested any additional documents from me since my account was blocked.

The casino has not clearly explained the reason for the additional verification.

No timeline or estimated duration of the verification has been provided.

The only information I received is that I should "wait", without any further details.

Regarding gameplay, I played slot games only before requesting the withdrawal.

I am happy to provide any documentation if requested and will forward relevant screenshots and correspondence to your email address.

Thank you for your assistance.

Kind regards,

Sylwia