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Title: Blocked Account & €15,500 Not Paid Out – Nv Casino

Contribution:

I urgently need help: My main account at Nv Casino has been blocked, even though all the details were entered correctly. There was €15,500 in the account, which has not been paid out to this day.

The casino is only offering €500, on the condition that the rest is forfeited. They also claim I have multiple accounts. In reality, a second account was accidentally created via Google, and a few deposits into it were unintentional, an oversight. All significant deposits and winnings came from my main account.

I have already contacted a lawyer and consumer protection agency and am now seeking any possible help to get my credit back.

I would appreciate advice on how to proceed and support from Casino Guru or experienced users.

Titel: Gesperrtes Konto & 15.500 € nicht ausgezahlt – Nv Casino

Beitrag:

Ich benötige dringend Hilfe: Mein Hauptkonto bei Nv Casino wurde gesperrt, obwohl alle Daten korrekt angegeben wurden. Auf dem Konto befanden sich 15.500 €, die bis heute nicht ausgezahlt wurden.

Das Casino bietet nur 500 € an, unter der Bedingung, dass der Rest verfällt. Sie behaupten außerdem, ich hätte mehrere Konten. Tatsächlich wurde ein zweites Konto versehentlich über Google erstellt, und ein paar Einzahlungen darauf waren nicht absichtlich, sondern ein Versehen. Alle wesentlichen Einzahlungen und Gewinne stammen von meinem Hauptkonto.

Ich habe bereits Anwalt und Verbraucherschutz eingeschaltet und suche jetzt jede mögliche Hilfe, um mein Guthaben zurückzubekommen.

Bitte um Hinweise, wie ich vorgehen kann, und Unterstützung von Casino Guru oder erfahrenen Nutzern.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Are you aware of having created more than one account at NV Casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila