NV Casino - Pelaajan kotiutus viivästyy varmennuksen vuoksi.

While I have uploaded all the information requested for the verification process, the verification process has not been done for 2 days so that I can withdraw my winnings.

However, even though the verification process is not taking place, they are accepting my deposits normally.

Ενώ έχω ανεβάσει όλα τα στοιχεία που μου ζητήθηκαν για την διαδικασία επαλήθευσης. Εδώ και 2 ημέρες δεν γίνεται η διαδικασία επαλήθευσης για να μπορώ να κάνω ανάληψη των κερδών .

Παρότι όμως δεν γίνεται η διαδικασία επαλήθευσης τις καταθέσεις μου τις δέχονται κανονικά

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Dear giannispetidis34,

Thank you very much for submitting your complaint.

I’m sorry to hear about the delay with your account verification and the resulting restriction on withdrawals.

To properly review the situation and determine whether the verification timeframe and the casino’s actions are in line with standard procedures, I need to ask you for a few specific details:

• On which exact date did you upload all the documents requested for verification?
• Has the casino confirmed receipt of these documents, and if so, did they provide any estimated timeframe for completing the verification?
• Which documents did you submit (for example, ID, selfie, proof of address), and were any of them rejected or marked as pending?
• Have you received any written communication from the casino regarding the verification delay or withdrawal status? If yes, please forward it to [email protected].

Your cooperation in providing these details will help us investigate and work towards a resolution. Once we have a clear timeline and supporting information, we will be able to approach the casino with specific questions.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

I would like to inform you that my account verification issue has been resolved.

Additional comments from the player:

Σας ενημερώνω ότι το θέμα μου με την επαλήθευση του λογαριασμού έχει λυθεί 

Dear giannispetidis34,

I’m very glad to hear that your issue has been successfully resolved. I will now mark the complaint as resolved in our system.

Thank you for your cooperation throughout the process. If you ever experience any problems with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center — we’re always here to help.

Best regards,

Petronela

Casino.Guru