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Dear kostis2209,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawals from NVCASINO.

To assist you effectively, I would appreciate if you could provide some additional information regarding your situation:

• Can you log in to your account now and access your Transaction History?
• Could you please confirm the exact date when you submitted your most recent withdrawal requests for the amounts of 4500 euros?
• What specific reasons did the casino give for the technical issues that affected your withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

I logged into my account and have access to the transaction history. The exact date for the 4500 transactions is 7/1/2026 uniform 17:43 exact time. Which casino divided the withdrawal into 2 parts in 2000 euros and 2500 euros. It is via bank transfer. This is the first time I make a withdrawal in this way. I have sent proof that I am the account holder before 7/1 and they have accepted it. As for the reasons, they did not clarify anything to me, they simply told me technical reasons. I asked them 3 times what they mean by this but they did not give me a specific answer. I also have the screenshots from this conversation. And my problem is that if they cancel these 2 withdrawals too, I will have to wait another month from the moment I make another withdrawal until they put the money in my account.

Μπηκα στον λογαριασμό μου και έχω πρόσβαση στο ιστορικό συναλλαγών. Η ακριβής ημερομηνία για της συναλλαγές των 4500 είναι 7/1/2026 στολής 17:43 ακριβής ώρα. Τι καζίνο χώρισε την ανάληψη σε 2 κομμάτια σε 2000 ευρώ και 2500 ευρώ. Είναι μέσω τραπεζικής μεταφοράς. Κάνω πρώτη φορά ανάληψη με αυτόν τον τρόπο. Έχω στείλει πριν της 7/1 το αποδεικτικό ότι είναι ο κάτοχος του λογαριασμού και το έχουνε δεχθεί. Όσο αναφορά τους λόγους δεν μου διευκρίνισαν τίποτα απλά μου είπαν τεχνικούς λόγους. Τους ρώτησα 3 φορές το εννοούν με αυτό αλλά δεν μου έδωσαν μια συγκεκριμένη απάντηση.Εχω και τα screenshot από αυτή τη συνομιλία. Και το πρόβλημα μου είναι ότι άμα ακυρώσουν και αυτές τις 2 αναλήψεις θα πρέπει να περιμένω άλλο ένα μήνα από την στιγμή που θα ξανακάνω ανάληψη μέχρι να μου βάλουν τα χρήματα.

For the request that was canceled, you answered me this. But I am not responsible for this reason. And since you canceled it for me through their fault, I should have been able to make a withdrawal again and it would be processed within a day and not have to wait a month and they told me that if I click on withdraw again, the withdrawals I made on 7/1/2026 will also go to me later.

Για το αίτημα που μου ακυρωθηκε μου απαντήσατε αυτο.αλλα εγώ δεν ευθύνονται πουθενά για αυτό το λόγο. Και αφού μου την ακυρωσατε από φταίξιμο δικό τους θα έπρεπε να μπορούσα να κάνω πάλι ανάληψη και να διεκπεραιώθει μέσα σε μία ημέρα και όχι να περιμένω έναν μήνα και μου είπανε ότι αν πατησω πάλι ανάληψη θα μου πάνε και οι αναλήψεις που έκανα 7/1/2026 πιο πισω

I just received 2000 euros in my account. One of the 2 withdrawals. I will notify you about the next one. And how the amount will continue

Μόλις έλαβα στο λογαριασμό μου 2000 ευρώ. Την μια από της 2 αναλήψεις.θα σας ειδοποιήσω για την επόμενη. Και για το πώς θα συνεχίσει το ποσο

Dear kostis2209,

Thank you for your reply and for providing the previous details. I am glad to hear that you have received one of your withdrawals.

I will keep this complaint open until you confirm that your second withdrawal has been processed successfully as well. Please keep me informed about any further developments.

Thank you again for your cooperation.

Dear kostis2209,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Okay, everything's fine. I got my money.

Εντάξει όλα καλά.πηρα τα χρήματα μου

Dear Petra

Please do let us know if we may be of any more help.

Kind regards

We would like to inform everyone following this case that the player has confirmed the complaint has been successfully resolved.

We would like to thank both parties for their cooperation and for providing all the necessary information throughout the process.

Dear kostis2209,

I’m very glad to hear that your issue has been successfully resolved. I will now mark the complaint as resolved in our system.

Thank you for your cooperation throughout the process. If you experience any problems with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center — we are always here to help.

Best regards,

Petra

Casino.Guru