NV Casino - Pelaaja ei ole vielä saanut voittojaan.

I made a withdrawal of 3200 on Sunday, May 3rd, 2026, and still haven't received any payment!

Ich habe am Sonntag 03.05.2026 eine Auszahlung getätigt in Höhe von 3200 und bis jetzt immer noch keine Zahlung erhalten !

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Woelki0502,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My profile is fully verified and I keep getting the same answers there.

Profil ist vollständig verifiziert und ich erhalte dort andauernd die selben antworten

Dear Woelki0502

Thank you for the complaint!

All withdrawals are approved according to T&Cs.

If any of them were breached, please kindly specify so, and we will punish the guilty ones!

Kind regards

As I said, I've been waiting for 3 working days, keep getting the same answers, and I finally want my money. My ticket number is 0260f2a3-7e9b-4ce0-b34d-f758cb3c5e23

Wie gesagt ich warte seit 3 Werktagen bekomme immer die selben Antworten und ich möchte nun endlich mein geld haben meine ticketnummer lautet 0260f2a3-7e9b-4ce0-b34d-f758cb3c5e23

The internal processing time of 72 hours has expired. The processing status is still pending, and I have now been denied access to the live chat!

Die interne bearbeitungsfrist von 72 Stunden ist überschritten. Bearbeitungsstatus immer noch auf ausstehend und der Zugang zum live Chat wird mir untersagt mittlerweile!

Hello Woelki0502

As far as we can see, you were basically "spamming" the operators by initiating new chats and asking the same question for around 75-82 times, while the answer was provided.

Also, you were demonstrating signs of gambling addiction, thus operators applied gambling limits, to make sure you receive the funds.

May we kindly ask you if the T&Cs were breached by the casino?

Regards

Dear Woelki0502,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Greetings,

According to our records, all the winnings were paid out.

Kind regards

Dear Woelki0502,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru