Novibet Casino - Pelaajan nosto on viivästynyt.

Hello,

I deposited money at Novibet casino yesterday and made a withdrawal. I have submitted the required documents several times (my profile seems to be approved), but the casino keeps sending me automated emails about missing documents, even though the account is already verified. The casino has very bad reviews online and when I came here I found that the casino is closed?? Could you help me get my withdrawal through?

Hei,

talletin eilen rahaa Novibet kasinolle ja suoritin noston. Olen toimittanut useamman kerran tarvittavia dokumentteja (profiilini näyttää olevan hyväksytty), mutta kyseinen kasino edelleen lähettää minulle automaattisia sähköposteja dokumenttien puutteellisuudesta, vaikka tili on jo vahvistettu. Kyseisellä kasinolla on hyvin huonoja arvosteluja netissä ja tänne tullessani huomasin, että kasino on suljettu?? Voisitteko auttaa minua saamaan nostoni läpi?

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Dear GIRLIE94,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thanks. I'll wait. That just raised suspicions that your page says the casino is closed,

Kiitos. Jään odottelemaan. Tuo herätti vaan epäilykset, että teidän sivulla lukee kasinon olevan suljettu,

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear GIRLIE94,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla