NovaJackpot Casino - Pelaaja pyytää tilin sulkemista, mutta se pysyy auki.

I have informed this casino numerous times of my gambling related issues and my inability to eat, requested for account closure, imposition of deposit limits and wager limits on my account. Yet they continue to provide me offers and inducements including a $5000 deposit match to gamble despite my cries for them to protect me when I can’t protect myself and me informing them I couldn’t afford to eat. I repeatedly demand my access be restricted and the continued to make me offers and don’t take the right precautions to exclude me as a gambler until today. I believe they definitely should have done this permanent exclusion upon my initial requests, the value represented is the deposits since this point.

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Dear aps1,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion due to gambling addiction, the casino agrees not to reopen the account, except under specific circumstances.

Could you please forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

Dear aps1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.