Nordicasino - Pelaaja kyseenalaistaa pakollisen talletuksen.

Hey.

I got a € 5 bonus from nordicasino and won € 120. When I made the withdrawal, the casino took it 5e away, just fine. I set up a receipt, got the requested documents delivered and handled it with the required confirmation call and still turned on the email that everything is just OK. Now, however, refusing to withdraw money unless I deposit € 50 in my account?

I don't understand their logic now, but I don't dare put my money in without getting them either.

Hei.

Sain nordicasinolta 5€ bonuksen ja voitin 120 €. Kotiutusta tehdessäni casino otti sen 5e pois, ihan ok. Laitoin kotituksen vireille, sain toimitettua pyydetyt dokumentit ja hoidettua sen vaaditun vahvistus soiton ja vielä päälle sähköpostin että kaikki on ihan OK. Nyt kuitenkin kieltäydytään kotiuttamasta rahoja ellen talleta tililleeni 50€ ?

En nyt ymmärrä heidän logiikkaansa mutta enpä tuonne uskalla rahojani laittaa taitaa jäädä nekin saamatta.

Dear Olli,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.nordicasino.com/general-terms-conditions/?lang=en:

"9.2. If you win from a Free No Deposit Bonus the maximum you can cashout is €50. Any amount over the maximum cashout will be automatically removed upon cashout. Please note that if you have had no active deposits within the last 45 days you must reactivate your account by depositing €50 and you can cashout a €100 (€50 winnings + €50 deposit)."

Do I understand it correctly that you have accumulated your winnings from a free/No Deposit bonus? Please understand, that it is not unusual for casinos, to put restrictions on the bonus play and bonus winnings withdrawals (restricted games, game providers, maximum bet etc.).

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Olli,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.