Nomini Casino - Pelaajien kotiutukset viivästyvät.

Good evening. I have a serious problem with this particular casino. They refuse to pay me for a total of 179.17 euros spread across 3 withdrawals.

The oldest withdrawal has been pending for 11 days, and the other 2 withdrawals have been pending for 6 and 5 days respectively.

They do not respond to emails, and in the chat, they give the same copy-paste responses every day.

I have not done verification because in the verification section it states that I do not need to verify yet, and overall, the total amounts I have withdrawn are very small, around 300 euros in total.

Can we do something about this, please?

Καλησπέρα. Εχω σοβαρό πρόβλημα με το συγκεκριμένο καζίνο. Για ένα σύνολο 179.17 ευρώ μοιρασμένο σε 3 αναλήψεις δεν με πληρώνουν.

Η παλαιότερη ανάληψη έχει κλείσει 11 μερες και οι άλλες 2 αναλήψεις 6 και 5 μέρες αντιστοιχα.

Δεν απαντούν στα email και στο chat λένε κάθε μέρα τις ίδιες copy paste απαντήσεις.

Δεν έχω κάνει επαλήθευση γιατί στο πεδίο επαλήθευσης λέει ότι δεν χρειάζεται να κάνω ακόμη και γενικότερα τα ποσά που χω πάρει σύνολο είναι πολύ μικρά, κάνα 300ρι σύνολο.

Μπορούμε να κάνουμε κάτι σας παρακαλώ;;;

Dear dimitrisss3,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nomini Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have already made successful withdrawals, none 4-5 at least. My winnings have nothing to do with bonuses, I never get bonuses it's all real money. I don't know what else to do anymore, every day they say the same thing

Έχω κάνει ήδη επιτυχείς αναλήψεις, καμία 4-5 τουλάχιστον. Τα κέρδη μου δεν έχουν καμία σχέση με μπόνους, δεν παίρνω ποτέ μπόνους είναι όλα πραγματικά χρήματα. Δε ξέρω τι άλλο να κάνω πια κάθε μέρα λένε τα ίδια και τα ιδια

This morning and after 12 days they did all 3. Thanks for the help. Next time, after 3 days, I will inform you immediately because otherwise they don't understand

Σήμερα το πρωί και μετά από 12 ημέρες τις πραγματοποίησαν και τις 3. Ευχαριστώ για τη βοήθεια. Την επόμενη φορά με το που περασει το 3ημερο θα σας ενημερώσω άμεσα γιατί διαφορετικά δεν καταλαβαινουν

Dear dimitrisss3, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Tomas

Casino.Guru