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My withdrawal kept getting canceled.

Meine Auszahlung wieder immer wieder storniert.

Dear marcelmmueller2,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino last time? Is it still pending in your account?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

Looking forward to hearing from you.

Best regards,

Tomas

Support has informed me that there is no reason why the withdrawal was canceled I should try to withdraw again.

Der Support hat mir mitgeteilt das es keinen Grund gibt warum die Auszahlung storniert wurde ich sollte es erneut mit einer Auszahlung versuchen.

Thanks for the explanation.

Could you please forward any relevant communication (emails, chat transcripts) between you and the casino about the issue? My email is tomas@casino.guru

Dear marcelmmueller2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.