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I have multiple withdrawals blocked for more than a month, I have tried different withdrawal methods without success, waiting for each one for more than 10 days. I have tried bank transfer, on different cards and btc but still nothing

ho più prelievi bloccati da più di un mese , ho provato differenti metodi di prelievo senza successo aspettando per ciascuno più di 10 giorni . Ho provato bonifico , su carte differenti e btc ma ancora niente

Dear v8wjg96wsg,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I will wait the 14 days as indicated by you. At the end of the latter, if I have not had any feedback on my account regarding the withdrawals, I trust in your help to resolve the problem. The situation is uncomfortable for me at the moment. I will contact you again in the face of new updates

Attenderò i 14 giorni come indicato da lei . Al termine di quest’ultimo se non avrò avuto alcun riscontro sul mio conto riguardo i prelievi confido nel vostro aiuto a risolvere il problema . La situazione mi risulta disagiante al momento. La ricontatterò a fronte di nuovi aggiornamenti

I am writing because the situation is dramatic, I have been making withdrawals for more than 3 days without success, waiting up to 14 days each. I have two active withdrawals of €500 on btc and I have tried all the other previous methods from bank transfer to withdrawal on card.

Today I tried with FunId without success.

I think they scammed me and I will never get my money back. I have other withdrawals to make but no euro has arrived so far. This situation must be resolved, it is not possible that when someone has to deposit they do not have problems and withdraw they do not give 1 €.

Scrivo perché la situazione è drammatica , sono più di 3 giorni che faccio prelievi senza successo aspettando fino a 14 giorni ciascuno. Ho attivi due prelievi da 500€ su btc e ho provato con tutti gli altri metodi precedenti dal bonifico al prelievo su carta .

oggi ho provato con FunId senza successo.

penso mi abbiano truffato e non avrò mai i miei soldi indietro. Ho altri prelevi da fare ma nessun euro mi è arrivato fino ad ora. Deve essere risolta questa situazione non è possibile che quando uno deve depositare non si facciano problemi e prelevare non diano 1€ .

Dear v8wjg96wsg, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please provide a screenshot of your current pending withdrawal(s) from your casino account? Also, how much money are you trying to withdraw in total?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hi, I have never made withdrawals with the betting site in the past, I passed the KYC test and I have accumulated my winnings without bonuses as they come entirely from money personally deposited. At the moment I am making 3 withdrawals of € 500 each and I have other money to withdraw.

These screenshots are of the last 3 withdrawal attempts but I've been trying to withdraw the money since 04/19 where I cancelled the withdrawals several times because after 10/15 days I didn't find any improvement or money in my account.

ciao, in passato non ho mai concluso prelievi con il sito di scommesse , ho superato la prova KYC e ho accumulato le mie vincite senza bonus in quanto derivano completamente da soldi personalmente depositati. In questo momento sto effettuando 3 prelievi da 500€ ciascuno e ho altri soldi da poter ritirare.

qussti screenshot sono degli ultimi 3 tentativi di prelievo ma sto cercando di prelevare i soldi dal 19/04 dove ho annullato più volte i prelievi perché dopo 10/15gg non trovavo nessun miglioramento o soldi sul mio conto.

Dear v8wjg96wsg, could you please confirm whether the three withdrawal requests you mentioned are still in pending status?

Also, for the withdrawal methods you used (BTC, VISA), did you previously make deposits using each of these methods? Some casinos only allow withdrawals to the same method previously used for deposits.

Lastly, could you let me know the total amount you are trying to withdraw?

Dear v8wjg96wsg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.