Nomini Casino - Pelaajan tili on suljettu vastuullisen pelaamisen ongelmien vuoksi.

I would like to make a complaint about a serious lack of responsible gaming at Nomini Casino.

On April 11th I lost €2600 at Nomini Casino. This should not have been possible because:

1. I had already excluded myself from their sister casino (Alf Casino) in 2022

In 2022, I sent the following message to Alf Casino:

"I kindly ask you to block my access to your site because of my gambling problem.

If I have an account on your site, please close it permanently and stop all marketing.

If I haven't registered yet, please make your best effort to prevent me from doing so.

I hope this ban also applies to any of your sister Casinos and possible future casinos."

This was a clear request for a permanent ban on all sister casinos.

2. Alf Casino has already admitted the error

Alf Casino has confirmed that I should not have been able to play on their site after my blocking request, and they have agreed to refund my losses.

This shows that:

My blocking request was valid.

it should have affected the entire casino group

Nomini belongs to the same casino family (Rabidi NV / same operator group)

3. Nomini let me log in to my old account

Despite this, Nomini gave me:

log in with my old credentials

use an account that should have been permanently closed, deposit and lose €2,600

This is a clear violation of responsible gaming obligations and a failure of group exclusion.

4. I request compensation for all losses incurred after the blocking

Since Nomini is a sister casino of Alf Casino and Alf Casino has already admitted the error, I request:

€2,600 in losses to be recovered

Permanent closure of my Nomini account

confirmation that my information is being blocked across the entire casino group. They closed my account now, but have done so before and later reopened it.

I can deliver:

original blocking request message from 2022

Alf Casino's admitted error and promise of refund

emails, screenshots and other evidence

Thank you for handling this matter.

Haluan tehdä valituksen vakavasta vastuullisen pelaamisen laiminlyönnistä Nomini Casinolla.

11.4. hävisin Nomini Casinolla 2600 €. Tämän ei olisi pitänyt olla mahdollista, koska:

1. Olin jo sulkenut itseni heidän sisarkasinoltaan (Alf Casino) vuonna 2022

Vuonna 2022 lähetin Alf Casinolle seuraavan viestin:

"I kindly ask you to block my access to your site because of my gambling problem.

If I have an account on your site, please close it permanently and stop all marketing.

If I haven’t registered yet, please make your best effort to prevent me doing so.

I hope this ban also applies to any of your sister casinos and possible future casinos."

Tämä oli selkeä pyyntö pysyvästä estosta kaikille sisarkasinoille.

2. Alf Casino on jo myöntänyt virheen

Alf Casino on vahvistanut, että minun ei olisi pitänyt pystyä pelaamaan heidän sivustollaan estopyyntöni jälkeen, ja he ovat suostuneet hyvittämään tappioni.

Tämä osoittaa, että:

estopyyntöni oli voimassa

sen olisi pitänyt koskea koko kasinoryhmää

Nomini kuuluu samaan kasinoperheeseen (Rabidi N.V. / sama operaattoriryhmä)

3. Nomini antoi minun kirjautua vanhalle tililleni

Tästä huolimatta Nomini antoi minun:

kirjautua sisään vanhoilla tunnuksillani

käyttää tiliä, joka olisi pitänyt olla pysyvästi suljettu, tallettaa ja hävitä 2600 €

Tämä on selkeä vastuullisen pelaamisen velvoitteiden rikkomus ja ryhmäpoissulun epäonnistuminen.

4. Pyydän hyvitystä kaikista eston jälkeen syntyneistä tappioista

Koska Nomini on Alf Casinon sisarkasino ja Alf Casino on jo myöntänyt virheen, pyydän:

2600 €:n tappioiden palauttamista

Nomini-tilini pysyvää sulkemista

vahvistusta siitä, että tietoni estetään koko kasinoryhmän laajuisesti. He sulkivat nyt tilini, mutta ovat tehneet niin aiemminkin ja myöhemmin avanneet uudelleen.

Voin toimittaa:

alkuperäisen estopyyntöviestin vuodelta 2022

Alf Casinon myöntämän virheen ja hyvityslupauksen

sähköpostit, kuvakaappaukset ja muut todisteet

Kiitos asian käsittelystä.

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Stay safe.

Dear gamblingproblem92,

Thank you for submitting your complaint.

Please note that the terms and conditions do not state that self-exclusion at one sister casino automatically applies to all casinos within the same group. Additionally, the licensing authority of this casino does not require the enforcement of such a rule. Therefore, even though the casinos may be affiliated, a separate self-exclusion request must be submitted to each operator individually.

Nomini Casino operates under a license issued by the Anjouan Offshore Finance Authority (AOFA), Comoros. Under this licensing framework, operators are not required to apply group-wide self-exclusion across all casinos within the same platform or ownership structure. This means that a self-exclusion request made at one casino does not automatically obligate other casinos on the same platform to block or restrict a player’s account, unless a direct request is submitted to that specific casino.

Without a self-exclusion request addressed directly to Nomini Casino, we are unfortunately unable to hold the casino responsible or request a refund on your behalf.

Could you please clarify the following:

• Could you please clarify that you are not able to log into your account?
• Can you confirm whether you have sent a separate self-exclusion request to Nomini Casino?
• If so, could you please share a copy of that request with me?

You can send any relevant documents to: petra.h@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Petra