Nomini Casino - Pelaajan tili on suljettu vastuullisen pelaamisen ongelmien vuoksi.

I would like to make a complaint about a serious lack of responsible gaming at Nomini Casino.

On April 11th I lost €2600 at Nomini Casino. This should not have been possible because:

1. I had already excluded myself from their sister casino (Alf Casino) in 2022

In 2022, I sent the following message to Alf Casino:

"I kindly ask you to block my access to your site because of my gambling problem.

If I have an account on your site, please close it permanently and stop all marketing.

If I haven't registered yet, please make your best effort to prevent me from doing so.

I hope this ban also applies to any of your sister Casinos and possible future casinos."

This was a clear request for a permanent ban on all sister casinos.

2. Alf Casino has already admitted the error

Alf Casino has confirmed that I should not have been able to play on their site after my blocking request, and they have agreed to refund my losses.

This shows that:

My blocking request was valid.

it should have affected the entire casino group

Nomini belongs to the same casino family (Rabidi NV / same operator group)

3. Nomini let me log in to my old account

Despite this, Nomini gave me:

log in with my old credentials

use an account that should have been permanently closed, deposit and lose €2,600

This is a clear violation of responsible gaming obligations and a failure of group exclusion.

4. I request compensation for all losses incurred after the blocking

Since Nomini is a sister casino of Alf Casino and Alf Casino has already admitted the error, I request:

€2,600 in losses to be recovered

Permanent closure of my Nomini account

confirmation that my information is being blocked across the entire casino group. They closed my account now, but have done so before and later reopened it.

I can deliver:

original blocking request message from 2022

Alf Casino's admitted error and promise of refund

emails, screenshots and other evidence

Thank you for handling this matter.

Haluan tehdä valituksen vakavasta vastuullisen pelaamisen laiminlyönnistä Nomini Casinolla.

11.4. hävisin Nomini Casinolla 2600 €. Tämän ei olisi pitänyt olla mahdollista, koska:

1. Olin jo sulkenut itseni heidän sisarkasinoltaan (Alf Casino) vuonna 2022

Vuonna 2022 lähetin Alf Casinolle seuraavan viestin:

"I kindly ask you to block my access to your site because of my gambling problem.

If I have an account on your site, please close it permanently and stop all marketing.

If I haven’t registered yet, please make your best effort to prevent me doing so.

I hope this ban also applies to any of your sister casinos and possible future casinos."

Tämä oli selkeä pyyntö pysyvästä estosta kaikille sisarkasinoille.

2. Alf Casino on jo myöntänyt virheen

Alf Casino on vahvistanut, että minun ei olisi pitänyt pystyä pelaamaan heidän sivustollaan estopyyntöni jälkeen, ja he ovat suostuneet hyvittämään tappioni.

Tämä osoittaa, että:

estopyyntöni oli voimassa

sen olisi pitänyt koskea koko kasinoryhmää

Nomini kuuluu samaan kasinoperheeseen (Rabidi N.V. / sama operaattoriryhmä)

3. Nomini antoi minun kirjautua vanhalle tililleni

Tästä huolimatta Nomini antoi minun:

kirjautua sisään vanhoilla tunnuksillani

käyttää tiliä, joka olisi pitänyt olla pysyvästi suljettu, tallettaa ja hävitä 2600 €

Tämä on selkeä vastuullisen pelaamisen velvoitteiden rikkomus ja ryhmäpoissulun epäonnistuminen.

4. Pyydän hyvitystä kaikista eston jälkeen syntyneistä tappioista

Koska Nomini on Alf Casinon sisarkasino ja Alf Casino on jo myöntänyt virheen, pyydän:

2600 €:n tappioiden palauttamista

Nomini-tilini pysyvää sulkemista

vahvistusta siitä, että tietoni estetään koko kasinoryhmän laajuisesti. He sulkivat nyt tilini, mutta ovat tehneet niin aiemminkin ja myöhemmin avanneet uudelleen.

Voin toimittaa:

alkuperäisen estopyyntöviestin vuodelta 2022

Alf Casinon myöntämän virheen ja hyvityslupauksen

sähköpostit, kuvakaappaukset ja muut todisteet

Kiitos asian käsittelystä.

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If anything seems suspicious, contact us directly.

Stay safe.

Dear gamblingproblem92,

Thank you for submitting your complaint.

Please note that the terms and conditions do not state that self-exclusion at one sister casino automatically applies to all casinos within the same group. Additionally, the licensing authority of this casino does not require the enforcement of such a rule. Therefore, even though the casinos may be affiliated, a separate self-exclusion request must be submitted to each operator individually.

Nomini Casino operates under a license issued by the Anjouan Offshore Finance Authority (AOFA), Comoros. Under this licensing framework, operators are not required to apply group-wide self-exclusion across all casinos within the same platform or ownership structure. This means that a self-exclusion request made at one casino does not automatically obligate other casinos on the same platform to block or restrict a player’s account, unless a direct request is submitted to that specific casino.

Without a self-exclusion request addressed directly to Nomini Casino, we are unfortunately unable to hold the casino responsible or request a refund on your behalf.

Could you please clarify the following:

• Could you please clarify that you are not able to log into your account?
• Can you confirm whether you have sent a separate self-exclusion request to Nomini Casino?
• If so, could you please share a copy of that request with me?

You can send any relevant documents to: petra.h@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Petra

Thank you for your response. I would like to clarify a few important points that have not yet been raised.

1. I have been a Nomini Casino customer before, before this year 2026

This is not a new account.

I have requested official confirmation from Nomini Casino:

from the original registration date

from my account history

from previous self-locking

They have not responded to this request, even though it is basic customer data that they must be able to provide.

2. I have previously self-excluded myself from Nomini Casino due to gambling addiction

This is very important information.

I have previously self-excluded myself from Nomini Casino specifically due to gambling addiction.

This means that:

they should have prevented my account from being reopened

they should have blocked the login

they should have blocked deposit and play

This happened before I played on April 11th and lost €2600.

3. I have now requested all my account details from Nomini Casino

I asked them:

original registration date

the date of the first self-lockdown

type of self-exclusion (gambling addiction)

all previous closures and reopenings

information about whether the blocking request I sent to Alf Casino in 2022 was reflected in their system

They have not yet answered these questions.

4. Nomini did not deny anything from a responsible gaming perspective in his latest response

They were just referring to the rule that applies to normal deposits.

They did not comment:

my previous self-isolation

why my old account was openable

why was I able to log in

why was I able to save

why was I able to play

why don't they provide account information

This is a failure to play responsibly, not a normal deposit dispute.

5. The sister casino argument is not the only argument

Although the AOFA license does not require block exclusions, there are two separate grounds in this case:

A) I had previously self-excluded myself from Nomini Casino due to gambling addiction

→ The account should not have been reopened.

→ Playing shouldn't have been possible.

I just asked them to provide more information about my account and I'll be waiting for this.

Kiitos vastauksestanne. Haluan selventää muutamia tärkeitä asioita, jotka eivät vielä ole tulleet esille.

1. Olen ollut Nomini Casinon asiakas jo aiemmin, ennen tätä vuotta 2026

Tämä ei ole uusi tili.

Olen pyytänyt Nomini Casinolta virallista vahvistusta:

alkuperäisestä rekisteröitymispäivästä

tilihistoriastani

aiemmista itsesuluista

He eivät ole vastanneet tähän pyyntöön, vaikka kyseessä on perusasiakasdata, joka heidän on pystyttävä toimittamaan.

2. Olen tehnyt Nomini Casinolle aiemmin itsesulun peliriippuvuuden vuoksi

Tämä on erittäin olennainen tieto.

Olen ollut Nomini Casinolla aiemmin itsesuljettuna nimenomaan peliriippuvuuden takia.

Tämä tarkoittaa, että:

heidän olisi pitänyt estää tilini uudelleenavaaminen

heidän olisi pitänyt estää kirjautuminen

heidän olisi pitänyt estää tallettaminen ja pelaaminen

Tämä tapahtui ennen kuin pelasin 11.4. ja hävisin 2600 €.

3. Olen nyt pyytänyt Nomini Casinolta kaikki tilini tiedot

Pyysin heiltä:

alkuperäisen rekisteröitymispäivän

ensimmäisen itsesulun päivämäärän

itsesulun tyypin (peliriippuvuus)

kaikki aiemmat sulut ja uudelleenavaukset

tiedon siitä, näkyikö Alf Casinolle vuonna 2022 lähettämäni estopyyntö heidän järjestelmässään

He eivät ole vielä vastanneet näihin kysymyksiin.

4. Nomini ei uusimmassa vastauksessaan kiistänyt mitään vastuullisen pelaamisen näkökulmasta

He vain viittasivat sääntöön, joka koskee normaaleja talletuksia.

He eivät kommentoineet:

aiempaa itsesulkuani

sitä, miksi vanha tilini oli avattavissa

miksi pystyin kirjautumaan

miksi pystyin tallettamaan

miksi pystyin pelaamaan

miksi he eivät toimita tilitietoja

Tämä on vastuullisen pelaamisen laiminlyönti, ei normaali talletusriita.

5. Sisarkasinoargumentti ei ole ainoa peruste

Vaikka AOFA-lisenssi ei vaadi ryhmäpoissulkuja, tässä tapauksessa on kaksi erillistä perustetta:

A) Olin jo aiemmin itsesuljettu Nomini Casinolla peliriippuvuuden vuoksi

→ Tiliä ei olisi saanut avata uudelleen.

→ Pelaaminen ei olisi saanut olla mahdollista.

Pyysin heitä juuri toimittamaan lisää tilini tietoja ja jään odottamaan tätä.

Dear gamblingproblem92,

Thank you for your reply and for providing the previous details.

Please bear in mind that without clear evidence of a self-exclusion request due to gambling addiction sent directly to Nomini Casino, we are unable to proceed with the case.

• Could you please provide self-exclusion requests you have submitted?
• Additionally, could you provide any other relevant communication you had with the casino?

I will be waiting for your reply.

You can send all relevant documents to: petra.h@casino.guru, or post your screenshots directly in the thread.

Thank you again for your cooperation.

I am still waiting for a response from Nomini Casino regarding one of my messages regarding my account details, they have promised to send it soon. So I am asking for a little more time at this point.

Odotan yhä Nomini kasinolta vastausta yhteen viestiini liittyen tilini tietoihin, he ovat luvanneet lähettää sen pian. Pyydän siis hieman lisäaikaa tässä vaiheessa.

Thank you for your update. I understand your situation.

We will therefore extend the response deadline by 7 days to allow you sufficient time to receive the requested information from Nomini Casino. We look forward to your update once you have received their reply.

• At the same time, could you please confirm the exact date you submitted your self-exclusion request to Nomini Casino and whether you received any confirmation of it?
• Could you also provide any additional communication you had with the casino? This may include screenshots, emails, or chat records. You can send all relevant documents to: petra.h@casino.guru or upload your screenshots directly to the thread.

Thank you again for your cooperation.

Hello!

I sent you my current communication with Nomin. I am still waiting for a response from them regarding my account information.

Hei!

Lähetin sinulle tämän hetkistä viestintääni Nominin kanssa. Odotan heiltä yhä vastauksia tilini tietoihin liittyen.

Thank you for the update.

Do you have any updates regarding your request? Otherwise, I will be forced to reject the complaint due to insufficient evidence.

If you obtain the requested information later, we may be able to reopen the case.

Thank you for your understanding.

Dear gamblingproblem92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Can Casinoguru help "pressure" the casino to send GDPR compliant information to the player? They only provide me with incomplete information.

Voiko Casinoguru auttaa "painostamaan" kasinoa lähettämään GDPR mukaiset tiedot pelaajalle? He toimittavat minulle vain puutteellisia tietoja.

Dear gamblingproblem92,

Unfortunately, we are not in a position to pressure the casino into providing GDPR-related information or enforcing GDPR compliance requests on their behalf.

Since you have not yet provided clear evidence of a self-exclusion request made directly with this casino, I am unfortunately unable to proceed further with the complaint at this stage and will have to reject it due to insufficient evidence.

However, if you are able to obtain and provide such evidence in the future, you are welcome to reopen the complaint and we will gladly continue reviewing your case.

For now, though, I will be closing the complaint due to the lack of sufficient supporting evidence.

Thank you for your understanding.

Best regards,

Petra