Nomini Casino - Pelaajan tili on suljettu.

My account was blocked by a decision of the casino administration.I haven't received a reply to any messages for over two weeks.The chat redirects to email without providing any assistance.I want to withdraw all the money generated from real money.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Do I understand correctly that you didn't activate any bonuses while your account was active?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear pampa123,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear pampa123,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Nomini Casino representative to join this conversation.

Dear Nomini Casino,

Could you please provide clarification regarding this case? Please also include supporting evidence.

Thank you in advance.

Dear All,

Thank you for bringing this matter to our attention.

We are writing to let you know that we are currently investigating your case alongside the relevant department. We want to ensure a thorough review is conducted to provide you with an accurate resolution.

We will notify you as soon as we have further updates or a final outcome. Thank you for your continued patience in the meantime.

Best regards,

Nomini Casino Team

Dear Nomini Casino,

We will be waiting for your update. We would greatly appreciate it if you could provide clarification and evidence if needed at your earliest convenience.

Thank you for your attention to this matter.

Dear All,

Thank you for your continued patience.

We would like to sincerely apologize for the delay in providing you with an update.

We are currently waiting for the relevant department to provide us with the required details. As soon as we receive the necessary information, we will share an update with the forum immediately.

We appreciate your understanding and patience.

Kind regards,

Nomini Casino Team