Nomini Casino - Pelaajan tili on suljettu, mutta se avautuu uudelleen odottamatta.

Hello,

I would like to open a complaint against Nomini Casino. I also have a similar complaint against Bankonbet Casino. Both are operated by Rabidi NV

I have also notified Nomini Casino of my gambling addiction on 16.2.2026. The account has been confirmed closed for 6 months on 24.2.2026. However, in March 2026 my account has been open and I have filed a complaint about it in the same message thread. On 27.3.2026 I have received confirmation that the account has been closed. At the moment I cannot log in to the casino.

On March 25th, my credit account has at least 700 euros in deposits from 10 different deposits, which, according to emails, were made to Nomini Casino.

Both Bankonbet and Nomini casino deposits are processed by Z****r Limited.

There have certainly been several deposits made since September 16, 2024, and I believe the amount is several thousand euros.

I have requested to close my account for 12 months starting from 16.9.2024. This was confirmed by Nomini on 16.9.2024. The account is open again when I request to close the account again on 25.2.2025 - for 1 year. I receive confirmation on 26.2.2025 - the account is closed. The account has been open again after less than a year. On 16.2.2026 I have requested to close my account due to gambling addiction.

I would like both my previous complaint about Bankonbet and this complaint about Nomin to be handled carefully and appropriately. I would also like to request a refund of the funds I lost at the casinos in question after my account was confirmed closed but was nevertheless reopened.

I also confirm that I currently do not have access to my gaming account.

Hei,

Haluan avata valituksen Nomini Casinolle. Minulla on myös vastaavanlainen valitus Bankonbet Casinolle. Molempien operaattori on Rabidi N.V.

Olen ilmoittanut myös Nomini Casinolle peliriippuvaisuudestani 16.2.2026. Pelitili on vahvistettu suljetuksi 6 kuukaudeksi 24.2.2026. Maaliskuussa 2026 pelitilini on kuitenkin ollut auki ja olen siitä tehnyt valituksen samaan viestiketjuun. 27.3.2026 olen saanut vahvistuksen pelitilin olevan suljettu. Tällä hetkellä en pääse kirjautumaan kasinolle.

25.3. luottotililläni on ainakin 700 euron talletukset 10 eri talletuskerralla, jotka sähköpostien perusteella on tehty Nomini Casinolle.

Niin Bankonbet kuin Nomini casinon talletuksissa on välittäjänä Z****r limited.

Talletuksia on varmasti tehty useita alkaen 16.9.2024 ja uskon summan olevan useampi tuhat euroa.

Olen pyytänyt pelitilin sulkua 16.9.2024 alkaen 12kk. Tämä on Nomini puolelta vahvistettu 16.9.2024. Pelitili on auki jälleen kun pyydän pelitilin sulkua uudestaan 25.2.2025 - 1 vuodeksi. Saan vahvistuksen 26.2.2025 - pelitili suljettu. Pelitili on ollut taas auki alle vuoden kuluttua. 16.2.2026 olen pyytänyt pelitilin sulkua peliriippuvaisuudesta johtuen.

Haluan, että sekä aiempi valitukseni Bankonbetistä että tämä Nominia koskeva valitus käsitellään huolellisesti ja asianmukaisesti. Lisäksi pyydän, että minulle palautetaan ne varat, jotka olen hävinnyt kyseisille kasinoille sen jälkeen, kun pelitilini oli vahvistettu suljetuksi, mutta siitä huolimatta tilini avattiin uudelleen.

Vahvistan myös, että minulla ei ole tällä hetkellä pääsyä pelitililleni.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you accessed your account at Nomini Casino?
• Did the casino close your account in March for a period of six months, or is the closure intended to last longer?
• Has the casino responded to your request regarding whether the deposits you made while your account was reopened would be refunded?
• Did you request to have your account reopened each time, or was it reopened automatically by the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika