Nomini Casino - Pelaajan tili on suljettu, mutta se avautuu uudelleen odottamatta.

Hello,

I would like to open a complaint against Nomini Casino. I also have a similar complaint against Bankonbet Casino. Both are operated by Rabidi NV

I have also notified Nomini Casino of my gambling addiction on 16.2.2026. The account has been confirmed closed for 6 months on 24.2.2026. However, in March 2026 my account has been open and I have filed a complaint about it in the same message thread. On 27.3.2026 I have received confirmation that the account has been closed. At the moment I cannot log in to the casino.

On March 25th, my credit account has at least 700 euros in deposits from 10 different deposits, which, according to emails, were made to Nomini Casino.

Both Bankonbet and Nomini casino deposits are processed by Z****r Limited.

There have certainly been several deposits made since September 16, 2024, and I believe the amount is several thousand euros.

I have requested to close my account for 12 months starting from 16.9.2024. This was confirmed by Nomini on 16.9.2024. The account is open again when I request to close the account again on 25.2.2025 - for 1 year. I receive confirmation on 26.2.2025 - the account is closed. The account has been open again after less than a year. On 16.2.2026 I have requested to close my account due to gambling addiction.

I would like both my previous complaint about Bankonbet and this complaint about Nomin to be handled carefully and appropriately. I would also like to request a refund of the funds I lost at the casinos in question after my account was confirmed closed but was nevertheless reopened.

I also confirm that I currently do not have access to my gaming account.

Hei,

Haluan avata valituksen Nomini Casinolle. Minulla on myös vastaavanlainen valitus Bankonbet Casinolle. Molempien operaattori on Rabidi N.V.

Olen ilmoittanut myös Nomini Casinolle peliriippuvaisuudestani 16.2.2026. Pelitili on vahvistettu suljetuksi 6 kuukaudeksi 24.2.2026. Maaliskuussa 2026 pelitilini on kuitenkin ollut auki ja olen siitä tehnyt valituksen samaan viestiketjuun. 27.3.2026 olen saanut vahvistuksen pelitilin olevan suljettu. Tällä hetkellä en pääse kirjautumaan kasinolle.

25.3. luottotililläni on ainakin 700 euron talletukset 10 eri talletuskerralla, jotka sähköpostien perusteella on tehty Nomini Casinolle.

Niin Bankonbet kuin Nomini casinon talletuksissa on välittäjänä Z****r limited.

Talletuksia on varmasti tehty useita alkaen 16.9.2024 ja uskon summan olevan useampi tuhat euroa.

Olen pyytänyt pelitilin sulkua 16.9.2024 alkaen 12kk. Tämä on Nomini puolelta vahvistettu 16.9.2024. Pelitili on auki jälleen kun pyydän pelitilin sulkua uudestaan 25.2.2025 - 1 vuodeksi. Saan vahvistuksen 26.2.2025 - pelitili suljettu. Pelitili on ollut taas auki alle vuoden kuluttua. 16.2.2026 olen pyytänyt pelitilin sulkua peliriippuvaisuudesta johtuen.

Haluan, että sekä aiempi valitukseni Bankonbetistä että tämä Nominia koskeva valitus käsitellään huolellisesti ja asianmukaisesti. Lisäksi pyydän, että minulle palautetaan ne varat, jotka olen hävinnyt kyseisille kasinoille sen jälkeen, kun pelitilini oli vahvistettu suljetuksi, mutta siitä huolimatta tilini avattiin uudelleen.

Vahvistan myös, että minulla ei ole tällä hetkellä pääsyä pelitililleni.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you accessed your account at Nomini Casino?
• Did the casino close your account in March for a period of six months, or is the closure intended to last longer?
• Has the casino responded to your request regarding whether the deposits you made while your account was reopened would be refunded?
• Did you request to have your account reopened each time, or was it reopened automatically by the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello,

Apparently, the last time I visited was on March 25, 2026, when I sent them a message asking for a refund. After that, I received a message from them that the account had been closed for security reasons and that the message had been forwarded. After that, I have not received any response or messages from them.

I don't know how long the casino closed my account, at least now I don't have access to the account when I tried.

It is possible that at some point I have inquired whether I can open my gaming account after September 16, 2024 or inquired about the status of my gaming account.

I believe the casino has opened my account without my request, at least these last few times I'm pretty sure of it. Or that I wonder how my account is still open when they've closed it.

I have only returned to playing when I have received bonus offers from them via email and these do not come when the account is closed.

Hei,

Olen ilmeisesti käynyt viimeksi 25.3.2026 kun olen laittanut heille viestin, jossa pyydän rahojen palautusta. Tämän jälkeen sain heiltä viestin, että pelitili on suljettu turvallisuussyistä ja viesti välitetty eteenpäin. Tämän jälkeen en ole saanut heiltä mitään vastausta, enkä mitään viestejä.

En tiedä kuinka pitkäksi aikaa kasino sulki pelitilini, ainakaan nyt minulla ei ole pääsyä tilille kun kokeilin.

Voi olla, että olen tiedustellut jossain vaiheessa saanko pelitiliäni auki 16.9.2024 jälkeen tai tiedustellut pelitilin statusta.

Uskoakseni kasino on avannut pelitilini ilman pyyntöäni, ainakin näillä viimeisillä kerroilla olen aika varma asiasta. Tai siitä kun ihmettelen miten tilini on edelleen auki, kun ovat sulkeneet sen.

Olen palannut pelaamaan vain silloin, kun olen saanut heiltä bonustarjouksia sähköpostitse ja näitä ei tule silloin, kuin pelitili on suljettuna.

Dear pelaaja12345

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello pelaaja12345,

I am sorry to hear about your difficulties. I am Martin, and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Nomini Casino representative to enter the discussion.

Dear casino representative,

could you please review the case and provide your records of the account status, documenting when the account was opened and closed? Additionally, please provide us with the account's complete transaction history from 16 September 2024 until the final closure, showing deposits, withdrawals, bonuses, and the player’s net result. Lastly, please cease the marketing communication towards the player, if this has not been done already.

Thank you in advance for your cooperation.

Dear All,

Thank you for bringing this matter to our attention.

We are writing to let you know that we are currently investigating your case alongside the relevant department. We want to ensure a thorough review is conducted to provide you with an accurate resolution.

We will notify you as soon as we have further updates or a final outcome. Thank you for your continued patience in the meantime.

Best regards,

Nomini Casino Team

Dear casino representative,

thank you for your response, we will be awaiting the results of your review.

Dear All,

Following a thorough investigation into the account of the player, we would like to provide an update regarding the timeline and current status of this case.

Our records confirm that the player’s account was initially closed on 16/09/2024. Unfortunately, due to a technical system failure, the account was inadvertently reopened on 29/01/2025.

We sincerely apologize for this error and the oversight caused by our system malfunction. To make things right, we are extending an offer to the player for a full refund of €2,050 EUR, which represents the total net deposits made following the unintended reopening of the account.

Upon receiving confirmation from the player that they accept this resolution, we will immediately initiate the refund process to their designated payment method.

Thank you for your patience while we worked to resolve this matter.

Kind regards,

Nomini Casino Team

Dear pelaaja12345,

thank you for your continued cooperation in this matter.

Dear casino representative,

thank you for your willingness to resolve the issue according to responsible gambling principles. Please let us know once the refund is processed on your side.

Dear Niko,

We would like to confirm that we have received your bank details. Our team is now reviewing and preparing the refund. 

Once the refund has been successfully processed, we will notify you immediately.

Kind regards,

Nomini Casino Team

Dear All,

We are pleased to inform you that your refund transaction has been successfully completed.

We wish the player all the best moving forward.

Kind Regards,

Nomini Casino Team

Dear casino representative,

thank you for your message and confirmation.

Dear pelaaja12345,

thank you for your patience. Could you please confirm whether you have received your funds?

Hello,

I confirm. The money has arrived.

Thanks to Nomin and Casino Guru!

Hei,

Vahvistan. Rahat ovat saapuneet.

Kiitos Nominille sekä Casino Gurulle!

Dear pelaaja12345,

We're glad to hear that your issue has been resolved, and once again would like to thank the support team over at Nomini Casino for their involvement in the mediation process. We'll go ahead and mark the complaint as 'resolved' in our system. I sincerely hope you won't have to reach out to us again, and that you’ll able to leave the casino gaming behind, as you’ve intended. However, if you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're always here to help!

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martin

Casino.Guru