Nomini Casino - Pelaajan tili on avattu uudelleen aiemmasta pysyvästä sulkemisesta huolimatta.

They reopened my account after I requested closure for gambling addiction in 2025.

On 30:06 I requested closure again but they are not responding to my emails.

I REQUEST A REFUND OF €1900 (LAST DEPOSITS)

Hanno riaperto il mio account dopo che avevo chiesto la chiusura per gambling addiction nel 2025.

in data 30:06 ho richiesto nuovamente la chiusura ma non rispondono alle mie mail.

CHIEDO RIMBORSO DI 1900€ (ULTIMI DEPOSITI)

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Dear Tommi272727,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

I have read the casino's Responsible Gaming page and this is what I have found:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@nomini.com, and we will close your account as soon as practicable. It is the player’s responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player’s sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

To better understand the situation, please answer the following questions.

• Could you please give the approximate dates when your account was closed and when it was reopened?
• Were you able to log into the same account, or did you create a new account?
• Do you still have access to your account?
• Please send forward all your account closure requests along with the casino's replies to jean.s@casino.guru. Please forward the complete email threads containing your communication with the casino's customer support. Please do not send screenshots, but the original, uncropped email messages instead.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean