Nomini Casino - Pelaajan kotiutus on viivästynyt.

Good morning,

My account has been blocked for withdrawals for over a month and a half. I've been trying to contact support since March 18th. I've been emailing every 2-3 days, and the copy-and-paste response I get is always the same. I can't take it anymore.

Buongiorno,

è oltre un mese e mezzo che il mio conto ha i prelievi bloccati, sto cercando dal 18 marzo a scrivere all’assistenza, sto scrivendo mail ogni 2/3 giorni e la risposta copia incolla che mi danno è sempre la stessa. Non ce la faccio più.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the emails from the casino’s customer support explaining why the withdrawal option is unavailable? My email address is veronika.f@casino.guru.
• What types of games did you play? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verificaiton, or at least submitted any identity documents to this casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika