Nomaspin Casino - Pelaajan tili on suljettu.

After I contacted them for a refund, they said the games are unfair and designed to make you lose. My account was blocked, they're cheating and not paying out winnings. They're illegally in the Netherlands, and as I accused them, they suddenly blocked logging in from a Dutch IP address.

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Dear Lisiczka555,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have reviewed curent General Terms and Conditions and found the following clause:

5. Players from the following countries and their territories ("Restricted Countries") are not allowed to deposit and play real money games: United States of America, United Kingdom, Spain, French overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Israel, Lithuania, Dutch West Indies, and Curaçao, Azerbaijan, Armenia, Gibraltar, Jersey, Belarus, Kazakhstan, Kyrgyzstan, Moldavia, Russia, Tajikistan, Uzbekistan, Ukraine. The Company cannot guarantee the successful processing of withdrawals or refunds if the player breaches this Restricted Countries policy.

To better understand your situation, I would like to ask you a few questions:

• Did you use a VPN to log in to your account?
• Do you have any screenshots or other proof showing that the Netherlands was not listed as a restricted country at the time of your registration and was added only later?
• Do I understand correctly that you are unable to access the casino and log in to your account now?
• Have you ever made a deposit/withdrawal at this casino?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Dear Lisiczka555,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Did you use a VPN to log in to your account?-- \no

Do you have any screenshots or other proof showing that the Netherlands was not listed as a restricted country at the time of your registration and was added only later?- YES

Do I understand correctly that you are unable to access the casino and log in to your account now?-YES

Have you ever made a deposit/withdrawal at this casino?-YES

Did you accumulate your winnings with or without an active bonus?- YES

Dear Lisiczka555,

Thank you for your reply and for providing the previous details.

To help us clarify your issue, could you please answer the following questions:

• Did you have any balance on your account at the time it was blocked?
• Which games did you mainly play (for example, slots, live casino, sports betting, etc.)?
• Had you completed the verification process before you lost access to your account?
• Could you please share any additional communication you have had with the casino? This may include screenshots, emails, or chat transcripts.

You can send all relevant documents to petra.h@casino.guru, or alternatively, post your screenshots directly in the thread.

Thank you very much for your cooperation. I look forward to your response.

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello

I sent you e-mail

Did you have any balance on your account at the time it was blocked? Yes

Which games did you mainly play (for example, slots, live casino, sports betting, etc.)? Golen wolf

Had you completed the verification process before you lost access to your account? Yes

Could you please share any additional communication you have had with the casino? This may include screenshots, emails, or chat transcripts.yes i sent you TOMMOROW

Thank you for your reply and for providing the previous details, Lisiczka555.

• Could you please confirm whether you are requesting a refund of your deposits or the payment of your winnings?

Please note that our role is that of an independent online casino database that assists with mediating disputes between players and casinos. As such, we are not able to handle complaints relating to licensing regulations or regulatory policies, nor do we have the authority to assess or enforce the legality of such matters.

I will await your clarification. Thank you in advance for your cooperation.

Hello

This is a deposit, if I were to demand payment of the winnings, it would be plus 5000e that was taken from me

Dear Lisiczka555,

Thank you for clarifying your case. Unfortunately, I must inform you that your complaint has been rejected for the following reason:

If your request is for a refund of lost deposits based solely on the claim that the casino lacks a valid license, we regret that we are unable to assist you. In every casino review, we provide license information, and it is ultimately the responsibility of each player to make an informed decision when choosing a casino.

Based on the information provided, we will not be proceeding further with this case. I sincerely apologize that we couldn’t offer more support in this matter.

We are sorry we could not be of greater assistance and hope your issue is resolved through other means.

Thank you for your understanding.