Nine Casino - Pelaajan kotiutus on viivästynyt.

i withdraw my winning and i know the processes take 5 working day but today is 28th may 2025 and nothing has come throw yet so i been speaking to my vip manager and they said from our side it send so i get a email saying you winning have been paid but when i checked my online account nothing so they sent me a payment slip with a name gurupay so i sent the id payment to my bank and they said there no transaction made from that details so i have been spreeking to mulitple vip managers and they said the no problem on there side it the payment side so today i am still waiting

Dear tazzo,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem with withdrawing your winnings from the casino.

In order to better understand and address your situation, could you please provide us with some additional details? Specifically, we would like to know:

• What method did you use for your initial withdrawal request?
• Could you provide the date when the payment slip was issued to you by the casino?
• Have you tried reaching out to your bank again, and what was their latest response?

Your cooperation in providing these details will help us investigate and work towards a resolution. It’s essential for us to gather all relevant information so we can assist you effectively.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

it was withdraw to my account the account i deposit. it show when deposit to ninecasino on my statement it got mulitple payee some times in pounds and sumtimes in euros

Hi,

Thank you very much for your update. I’m sorry to hear that the withdrawal still hasn’t reached your account.

Could you please clarify the following:

• Have you provided the casino with a bank statement clearly showing that the expected amount has not arrived? If not, we would recommend doing so — this can often help speed up trace procedures.

Thank you in advance for your reply.

i have sent all the document and ihave been with speak with my bank and no further action but i just recieved email that say that you withrawal was not succsefull and you money has been credit back in my casino account so i have to go again and to the same wait another 5 days and i am thinking this is going to happen again can please help me

Thank you very much, tazzo, for providing all the necessary information. I will now transfer your complaint to my colleague, Jana (jana.k@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear tazzo,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite NineCasino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hello!

We would like to formally confirm that the player's previous withdrawal was unsuccessful due to a technical issue on the payment provider's side.

A new request was processed on June 2nd. Please note that bank transfers may take up to five banking days to be credited to the user's account. As this timeframe has elapsed, the funds should now be available.

If the user, tazzo, has not received the funds, we kindly request that they inform us, and we will be happy to provide further assistance.

Best regards,

NineCasino

Dear tazzo,

please keep us informed when you receive your funds.

sorry i have been busy i had a wedding to attend then my christmas was few day after the wedding so been running around but yes i have recieved the withdrawal and thank you for helping me to get my winnings they said technical problem but it took them 4 weeks to sort out the problem but they where ok to take deposit they never have that problem it all ways the withdrawals our deposit never fail they take it so quick but they dont pay out that quick but all is good got my winnings thank you again if any problem will be in touch and will recomend you to others as you where helpfull

Dear tazzo,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru