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Unfortunately, there are frequent delays in payouts, and support only ever provides standard answers.

I currently have two payouts pending:

February 19, 2026 1000,-

20.02.2026 700,-

According to support, everything is fine with the payouts, however, there are delays due to the high volume of payouts - always the same excuse.

I always pay out to the same bank account, I'm even a VIP member at level 4 (out of 5) and have already invested many thousands of euros there.

I generally enjoy being in the casino, however these matters are very tedious and frustrating.

Leider kommt es immer wieder zu Verzögerungen bei den Auszahlungen und vom Support erhält man immer nur Standard-Antworten.

Aktuell habe ich zwei Auszahlungen offen:

19.02.2026 1000,-

20.02.2026 700,-

Laut Support ist alles in Ordnung mit den Auszahlungen, es kommt allerdings aufgrund vieler Auszahlungen zu Verzögerungen- immer die gleiche Ausreden.

Ich zahle immer auf das gleiche Bankkonto aus, bin sogar VIP Mitglied in Stufe 4 (von 5) und habe schon viele tausende Euro dort investiert.

Grundsätzlich bin ich gerne in dem Casino, allerdings sind diese Angelegenheiten sehr sehr mühsam und frustrierend.

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Dear thomas1234,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear thomas1234,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla