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I had myself banned from this casino due to my gambling addiction.

Shortly afterwards, without my consent, I was registered with my data from this casino at one of their partner casinos.

What will happen if someone becomes a gambling addict?! I find this absolutely malicious and illegal behavior on the part of the casino and demand my losses back.

Ich habe mich in diesem Casino auf Grund meiner Spielsucht sperren lassen.

kurz darauf wurde ich ohne meine Zustimmung mit den Daten von diesem Casino in einem ihrer Partnercasinos angemeldet.

Was wird wohl dann passieren, wenn man Spielsüchtig ist???!! Ich finde das eine absolute arglistige und illegale Verhaltensweise des Casinos und verlange meine Verluste zurück.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I have reviewed the Responsible Gaming Policy, and this is what I found: 

Self-exclusion request: You can contact the Support Service Team via e-mail at support@neon54.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

Unfortunately, it is not stated that all accounts held at other casinos operated by the same company will be automatically blocked or self-excluded. Please understand that self-excluding from one casino does not necessarily guarantee protection across all associated platforms. 

To proceed further, could you please confirm whether you specifically requested a self-exclusion from Neon54 Casino? 

I look forward to your reply. 

Best regards, 

Attila

I requested a self-exclusion from the Neon54 casino. This was carried out.

I did not open the VIPHive Casino account. The data was simply transferred from one casino to another.

Including passwords and everything!!

Ich habe einen Selbstausschluss fürs Casino Neon54 beantragt. Dieser wurde auch durchgeführt.

Das Konto vom VIPHive Casino habe nicht ich eröffnet. Die Daten wurden einfach von Casino zu Casino übertragen.

Inklusive Passwörter und allem!!

Dear Player,

Thank you for your response. Could you please provide clarification as to how did the casino create the new account? Have they informed you via email?

If so, could you please forward your correspondence with the casino including your original self-exclusion request? You can reach me via email at attila.g@casino.guru.

Thank you in advance for your cooperation.

I have no answer to the question of how.

After self-excluding from Casino Neon54, I received an invitation link for VIPHive. I was able to log in there without registering.

This is, in my opinion, a clear violation and disclosure of data. And it was done deliberately.

Auf das wie habe ich keine Antwort.

Mir wurde nach meinem Selbstausschluss vom Casino Neon54 ein Einladungslink für VIPHive geschickt. Dort konnte ich mich einloggen, ohne mich anzumelden.

Das ist für mich eine klare Verletzung und Weitergabe von Daten. Und das ganz Bewusst

Dear Player, thank you for your email. Could you please forward your original self-exclusion request along with the promotional offers you have received from the casino?

Additionally, do I understand correctly that you have gained access to VIPHive, despite opening an account there?

Thank you in advance for your response.

Dear matthiasbitschnau,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru