National Casino - Pelaajan voitot takavarikoidaan.

I was depositing regularly and bonuses are always enabled for you. When I wanted to withdraw 1500, I had deposited 200 and won 1300. They tell me that they will confiscate my winnings because I exceeded the maximum bet, the thing is you always have bonuses, and I never bet very high, I only buy 0.20 cent betting bonuses that generally cost 20 dollars, and they consider that as a maximum bet. The strange thing is that I am always in bonuses that are crazy, I have one a month ago that the wager is x100, meaning they give you 5 dollars for every 500 bet, you never finish it, therefore you are always with bonuses, and they have something to not pay you. Mine was only 1300 dollars, imagine if they win more, they will look for a technicality to not pay you.

If you go for help, they make you a copy paste of those conditions, the one where they tell you that you can't exceed the maximum bet, and if you buy a bonus, no matter how small it is, you don't collect if you win, if you lose they take everything from you, I mean yesterday I was playing for hours and they knew that if I won I wasn't going to collect because they don't notify you, what's more, I deposited 200 and I never played with bonus money, but for them it's the same. Now suppose you win one of those jackpots, are they really going to pay you?

Take pictures of everything when you win and be careful in the casinos where you play, because while you are losing there is no problem, the issue is when you win.

Venia depositando con regularidad y siempre se te habilitan bonos. Cuando quise retirar 1500, habia depositado 200 y gane 1300 . me dicen que me confiscan la ganancia porque supere la apuesta maxima , el tema siempre tenes bonos , y nunca apuesto muy fuerte solo compro bonos de apuesta 0.20 centavos que generalmente salen 20 dolares , y lo consideran como apuesta maxima eso . Lo raro es que siempre estoy en bonos que son una locura tengo uno hace un mes que el wager es x100 o sea te dan 5 dolares cada 500 apostados , nunca lo terminas , por ende siempre estas con bonos , y ellos tiene algo para no pagarte . Lo mio fue nada mas 1300 dolares imaginensen si ganan mas , te van a buscar un tecnicismo para no pagarte .

Si vas ayuda , te hacen un copy paste de esas condiciones , ese que te dicen que no podes superar la apuesta maxima , y si compras bono por mas que sea el mas chico ya no cobras si ganas , si perdes te sacan todo , o sea yo ayer estuve jugando horas y ellos sabian que si ganaba no iba a cobrar porque no te avisan , es mas yo deposite 200 y nunca jugue con plata del bono , pero para ellos es lo mismo . Ahora supongansen que ganan uno de esos jackpots , realmente te lo van a pagar ?

Saquen foto a todo cuando ganan y tengan cuidado en los casinos que juegan , porque mientras estan perdiendo no hay problema , el tema es cuando ganan .

Dear Huyuk,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

1e. The maximum bet with an active bonus is 5 EUR, 5 USD, 8 NZD, 8 CAD, 5 CH, 20 PLN, 50 NOK, 8 AUD, 1700 HUF, 10 BGN, 125 CZK, 30 BRL, 4500 CLP, 400 INR, 7000 KRW, 25 PEN, 25 MYR, 130 000 VND, 1000 PKR, 300 RUB, 35 CNY, 300 PHP. (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to respins) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, National Casino reserves the right to confiscate the winnings. If the currency of your account is not specified - the maximum bet amount is equivalent to 5 euros in your currency.

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history, together with a link to the specific bonus that you redeemed and played. My email address is tomas@casino.guru

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello Tomas, thanks for answering, I have photos, but imagine that I started at 5 in the afternoon, it is a corn of spins, I deposited the 200, immediately I won with a bet of 40 cents, therefore they were for my 200 dollars that I deposited, so that they give me a bonus of 100 dollars, first you spend your money and then you spend the money from the bonus, since I never lost the 200 I never used the money from the bonus, but you theoretically are with a bonus, in addition to other bonuses that they give you with a wager of 100, that is, a bonus of 100 dollars, you have to play 10,000 dollars, crazy, and that you do not exceed 5 dollars, that is, you are continuously playing with a bonus, apart from now there are games that you play, it gives you free spins and when the free spins end they ask you if you want one more shot, and sometimes it comes out more than $5 playing with a 20 cent bet.

What I'm getting at is that they are putting a casino with high security when it is not like that, I have been playing for 5 years, I never had a problem and then I realized why, first I always lose about 1000 dollars a month, I play recreationally since I like slots, I always played low and my profit was only 300 dollars very occasionally, always with bonuses, but after a month I would lose, imagine how bad the casino must be that once you win 1300 dollars they confiscate it, when only this year I had lost more than 4000 dollars in their casino. I don't want to know what would have happened if I had won something big.

I'm writing here because this is an excellent page, and so you know what to choose, I spent almost 8 hours playing to be able to withdraw and as I sent you the photo it was real money, and the next day I woke up and they seized all of my winnings, because I had another bonus and in that one I didn't bet more than 5 dollars and they took that from me too.

And when you want to talk to the chat, they tell you: decision made and they don't answer anymore, and when you talk to your VIP manager, in this case Tyler, who sends you a thousand emails all the time with bonuses, and when you write to him complaining: They tell you it's a problem that you exceeded the bet and the finance department confiscated it, who are they, the Treasury? And they don't talk to you anymore. You appeal to the fact that you have been playing for years and I can assure you that I left a lot of money in that casino and they never talk to you again.

That's what bothers you the most, years ago playing I never won much, I usually lost, that's how slots are, but I had fun, because every now and then I won something, the day I won something, more than 1000, I had never won that much, imagine I play 20 or 40 cents and I buy a 20 dollar bonus, they don't pay you. Saying they use a maximum bet because it's not fair to the casino. Haha it's pure irony. I've been playing everywhere for years, the first time that happens. all casinos have that cap, but they don't let you play the machines with bonus buy, or the bonus buy doesn't count.

So be very careful with this casino.

First, if he doesn't pay you $1,300, something must happen. Imagine if you win big.

Second, terrible customer service, everything is fine when you deposit, then they serve you badly.

Third, don't use bonuses from here. They fill you with some bonuses and you don't even notice them, and the problem is that they expire quickly and you might beat a bet or not even make any misclicks, because if you win, they don't pay you.

Fourth, first you use your money, not the bonus, but if you win a lot, they most likely won't pay you, because in addition to the maximum of 5 dollars, there are many slots and many things that you can't play when you have a bonus, but it's not that they won't let you in, they just let you in, anyway, if you enter and win, they won't pay you.

Thanks Tomas for your time, if you want the entire list of slots I played, it's very long and also National Casino, gives you a month to go back only.

Because I have all the bonuses that I usually lost, all the deposits that were much more than what I withdrew.

And regarding the data you asked for, it's impossible because you can't export it, and I've already taken some screenshots, but it's nothing. Imagine I've played thousands of spins to free them up. And when you ask for them, they don't give them to you. They tell you they have them, obviously only for a month. You have to go down, and when you press harder, it goes back to the beginning.

Just be careful with this casino

Hola Tomas , gracias por responder, tengo fotos , pero imaginate que empece a las 5 de la tarde es un choclo de tiradas , deposite los 200 , enseguida gane con una apuesta de 40 centavos , por ende fueron por mis 200 dolares que deposite , para que me den un bono de 100 dolares , primero gastas tu plata y despues gastas la plata del bono , como nunca perdi los 200 nunca use la plata del bono , pero vos teoricamente estas con bono, ademas de otros bonos que te dan con wager de 100 o sea un bono de 100 dolares tenes que juga 10000 dolares una locura y que no te pases de los 5 dolares , o sea estas continuamente jugando con bono , aparte ahora hay juegos que jugas te da los free spins y cuando terminan los free spins te preguntan si queres un tiro mas , y te sale a veces mas de 5 dolares jugando con apuesta de 20 centavos .

A lo que voy estan poniendo un casino con seguridad alta cuando no es asi, hace 5 años que jugaba , nunca tuve un problema y despues me di cuenta porque , primero siempre pierdo unos 1000 dolares al mes, juego recreativamente ya que me gustan las slots , siempre jugaba bajo y mi ganacia capaz eran de 300 dolares muy de vez en cuando , siempre con bonos , pero al mes perdia , imaginate lo mal que debe estar el casino que una vez que gano 1300 dolares te lo confiscan , cuando solo en este año llevaba perdido mas de 4000 dolares en su casino . No quiero saber que hubiera pasado si hubiera ganada algo grande .

Escribo aca porque esta es una excelente pagina , y para que sepan que elegir , estuve casi 8 horas jugando para poder retirar y como te mande la foto era dinero real , y al otro dia me despierto que te embargan las ganancias , todas , porque tenia otro bono y en ese no aposte mas de 5 dolares y tambien me los sacaron .

Y cuando queres hablar con el chat , te dicen: decision tomada y no contestan mas , y cuanndo hablas con tu manager vip , en este caso tyler que te manda mil emails todo el tiempo con bonos , y cuando le escribis reclamando : Te dicen es problema de que superaste la apuesta y te lo confisco el departamento de finanzas, quienes son ,Hacienda? Y no te habla mas. Apelas a que hace años estas jugando y te puedo asegurar que deje bastante plata en ese casino y nunca mas te hablan .

Eso es lo que mas te molesta hace años jugando nunca gane mucho generalmente perdia , asi son las slots , pero me divertia , proque cada tanto ganaba algo , el dia que gano algo , mas de 1000 , nunca habia ganado eso , imaginate juego de 20 centavos o 40 y compro algun bono de 20 dolares , no te lo pagan . Diciendo que usan apuesta maxima porque no es justo para el casino . Jaja es ironia pura. Hace años que juego en todos lados , la primera vez que pasa eso . todos los casinos tienen ese tope , pero no te dejan jugar las maquinas con bonus buy , o el bonus buy no cuenta.

Por eso mucho cuidado con este casino .

Primero sino te paga 1300 dolares algo debe pasar , imaginate si ganas fuerte

Segundo , pesima atencion al cliente , todo bien cuando depositas , despues te atienden mal

Tercero no usen bonos de aca , te llenan de bonos algunos ni te das cuenta , y el tema es que se te vencen rapido y capaz superas algun apuesta o no llegas hacer misclick , porque si ganas no te pagan

Cuarto primero usas tu plata no la del bono pero si ganas mucho lo mas probable que no te paguen , porque ademas del maximo de 5 dolares hay muchas slots y muchas cosas que no podes jugar cuando tenes bono , pero no es que no te dejan entrar , te dejan total si entras y ganas no te van a pagar.

Gracias Tomas por tu tiempo , si queres toda la lista de los slots que jugue es muy grande y ademas National Casino , te da un mes para atras nada mas

Porque tengo todos los bonos que generalmente perdia , todos los depositos que fueron muchos mas de lo que retire

Y con respecto a los datos que me pediste, es imposible , porque no lo podes exportar y ya saque algunas capturas de pantallas pero no es nada imaginate que habre jugado miles de tiradas para liberar . Y cuando las pedis no te la dan . Te dicen que las tenes , obviamente solo las de un mes. Tenes que ir bajando y cuando apretas mas te sube al principio otra vez

Solo tengan cuidado con este casino

Thanks for your reply.

If you requested the relevant information and the casino prevented you from obtaining it, please let me know.

• Please forward the relevant communication between you and support.
• Also, could you please share a screenshot of the casino and share the link to the website here, so we may make sure the complaint is assigned to the correct casino?

My email is tomas@casino.guru

Looking forward to your reply

Hi Tomas, support immediately cut me off.

The last message was from Tyler who is the VIP manager to my email and it was the following

Hello Damian,

My friend, the winnings got confiscated because you breached the rules,

And you made way bigger bets than the allowed while playing with a bonus.

We have built a great reputation over the years at National Casino,

And that's why thousands and thousands of people are choosing us.

We are an honest casino and you have had many successful withdrawals here.

I wish I could help you but sadly that amount can not be refunded.

From my side, I can help you with a bonus to try your luck if you wish.

Let me know when you are ready to receive it.

The funny thing is that they wanted to keep giving me bonuses and that they're an honest casino over the years (only 3 years), because that's how they are: they shower you with bonuses if you win, and they consider it too much and won't pay you. I love how they so casually claim confiscation, which is an action that only a state can do by taking your assets.

Here I put the page and by the way, how they deleted 1300 dollars from me due to an unfair technicality for a bonus I didn't even use.

www.nationalcasino.com

Hola Tomas, el soporte me habia cortado enseguida la comunicacion .

El ultimo mensaje fue el Tyler que es el vip manager a mi email y fue el siguiente

Hello Damian,

My friend, the winnings got confiscated because you breached the rules,

And you made way bigger bets than the allowed while playing with a bonus. 

We have built a great reputation over the years at National Casino,

And that's why thousands and thousands of people are choosing us. 

We are an honest casino and you have had many successful withdrawals here.

I wish I could help you but sadly that amount can not be refunded. 

From my side, I can help you with a bonus to try your luck if you wish.

Let me know when you are ready to receive it.  

Lo gracioso que me queria seguir dando bonus y que son un casino honesto a lo largo de los años (solo 3 años ), porque asi son ellos te llenan de bonus si ganas y ellos consideran que es mucho no te van pagar . Me encanta como dicen confiscar tan traquilamente que es una accion que nada mas lo puede hacer un estado sacandote el patrimonio.

Aca te puse la pagina y de paso de como me borraron 1300 dolares por un tecnicisimo injusto por un bono que ni siquiera use

www.nationalcasino.com

Thanks for your reply and explanation.

The breach of the max bet rule is typically not a reason for the casino to close an account or disable the bonus privileges. Please allow me to ask you further questions.

• Have you canceled the bonus before requesting a withdrawal of your winnings?
• Was it possible to check the wagering progress of the bonus? Was there any progress made on the bonus when you decided to request a withdrawal?
• Have you asked the casino to provide you with a game history from the time you claimed the bonus until the time you withdrew?

The game history is the record of all the bets from a specified period in a format we can review, such as .csv or .xls. If you request it from the support, please forward the file to me for review.

My email is tomas@casino.guru

Thanks in advance for your reply and cooperation.

You're welcome, Tomas

Regarding your questions, here are the answers.

I didn't cancel the bonus, I completed it, meaning they gave me $100 for my $200, and I was able to play the wager they asked for, meaning I played $4,000. From that, I made a profit.

The bonus ended after many hours of playing and I requested a withdrawal. It took a few hours and then they just told me that they rejected my withdrawal request. After two hours they took the money out of my account, "confiscating" it because I exceeded the betting limit.

I have asked for the history because I cannot get it or I do not know how to get it, I tell you that National Casino They become very aggressive when you ask for explanations, imagine that at the beginning I played 20 cent spins there were hundreds of spins and it is impossible for me to get it manually spin by spin, and to this day they have not given it to me.

They didn't close my account, sometimes they still offer me bonuses to "recover" the money they took from me.

Thanks for your help. They never contacted me again. National Casino is a casino you should stay away from; there are plenty of options. Playing slots is already at a significant disadvantage compared to them. But if you don't get paid when you win, the fun becomes a very unpleasant experience. I'm only talking about $1,300; imagine if you win a good amount.

De Nada, Tomas

Con respecto a tus preguntas , aca van las respuestas

El Bono no lo cancele , lo complete o sea me dieron 100 dolares por mis doscientos dolares y pude jugar el wager que me pidieron o sea jugue 4000 dolares . De los cuales obtuve ganancia.

El bono se termino despues de muchos horas jugar y solicite el retiro , ahi tardaron unas cuantas horas y despues solo me meandaron que rechazaron mi solicitud , de retiro , y a las dos horas me sacaron la plata de mi cuenta, "la confiscaron" porque supere el limite de la apuesta

Le he pedido el historial porque yo no lo puedo sacar o no se como sacarlo , ya te digo que National Casino Se vuelven muy agresivos cuando le pedis explicaciones, imaginate que jugaba al principio tiradas de 20 centavos eran cientos de tiradas y es imposible sacarlo para mi manualmente tirada por tirada , y hasta el dia de hoy no me lo dieron .

La cuenta no me la cerraron ,a veces me siguen ofreciendo bonos para "recuperar" esa plata que me sacaron

Gracias por tu ayuda , nunca mas se comunicaron . National Casino es un casino que hay que estar alejado, hay muchas opciones. ya jugar a las slots es estar estan en mucha desventaja con respecto a ellos , pero si encima cuando ganas no te pagan , la diversion pasa a ser una experiencia muy desagradable. Estoy Hablando solo de 1300 dolares , imaginate si ganas una buena cifra .

Thanks for your reply.

Please share with me your communication with the casino regarding the maximum bet being breached and your attempts to get the gaming history.

Send the communication to my email at tomas@casino.guru

The history was for chat help, and they didn't answer me again. That's not recorded; they must have it. I sent you the casino's communication with me.

I'm writing here because this casino isn't safe and they scam people with technicalities. I've been playing for years, and this is the first time a casino hasn't paid me. When there are maximum bets, the same casino doesn't allow you to do so when you're on bonus. On top of that, you have to understand their rules. They're in a separate section and not easy to find.

Greetings

El Historial fue por la ayuda del chat y no me contestaron mas , no queda grabado eso , ellos lo deben tener. Ahi te mande la comunicacion del casino conmigo.

Estoy escribiendo aca porque este casino no es seguro y estafan con tecnicismos a la gente. Juego hace años es la primera vez que no me paga un casino . Cuando hay apuestas maxima, el mismo casino no te permite cuando estas en bono . Encime tenes que entender lo que dicen sus reglas . Que estan en un apartado y no es facil de encontrar.

Saludos

Thanks for your reply.

Could you please share screenshots of your deposit history and your bonus history so we may better understand the timeline of events? If the timestamps regarding when the bonuses were accepted are available, be sure to include them.

Looking forward to your reply.

As you can see, the date of the bonuses does not appear, but that is the last part since they fill you with bonuses, you are always playing with bonuses, and then I did not deposit more, for obvious reasons, if you win they do not pay you, I will not put another dollar in this casino and I deposited a lot, I do not want to think if I would have won a lot.

Greetings

Como veras no aparece la fecha de los bonos , pero eso es la ultima parte ya que te llenan de bonos , siempre estas jugando con bonos , y despues no deposite mas , por obvias razones , si ganas no te pagan , no pongo mas un dolar en este casino y depositaba mucho , no quiero pensar si hubiera ganado mucho .

Saludos

Thanks for your patience.

I went over the information you submitted, along with the description of events you provided earlier.

The 100 USD bonus carried 4000 wagering requirements, which presumably meant the bonus terms and conditions applied to your play; even from your perspective, it seemed you played with real money. When the wagering of the bonus is in progress, your bonus is in play, which means the bonus terms and conditions apply. This includes the maximum bet rule from our point of view, unfortunately.

After careful consideration, we have to conclude that the casino is justified in confiscating winnings in the situation you are describing, and we won't be able to intervene.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.