National Casino - Pelaaja menetti rahaa virheellisen itsensä sulkemisen vuoksi.

Despite self-exclusion, I was able to play in this very questionable online casino and lost 130 Euros within an hour!

Therefore, I demand my deposited money back!

And I live in Germany.

The name is Natiocasino1.

Trotz Selbstsperre konnte ich in diesem sehr fragwürdigem online Casino spielen und wurde innerhalb einer Stunde um 130 Euro leichter!

Ich fordere deshalb mein eingezahltes Geld zurück!

Und ich wohne in Deutschland.

Natiocasino1 heißt es.

Hello tannyb74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account? Did you contact the casino's support directly in order to self-exclude your account? Did they ever close your account? How long after your request did you deposit again?

Thank you very much in advance for your reply.

Best regards,

Nick

Dear tannyb74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.