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I won 50 euros at this casino with a bonus total of 95 euros but since they only pay out 50 euros I settled for 50 euros, well then I got verified with customer support because I knew they would come back for some reason advance and that's how it happened. They want me to do an extra verification with a passport and selfie, which unfortunately I can't do at the moment because there's no webcam... I've already sent you my personal copy and a number of other documents, but they still want one from me selfie with the id

Ich habe in diesem Casino 50 Euro gewonnen mit einem bonus insgesamt waren es 95 Euro aber da sie nur 50 Euro auszahlen hab ich mich mit 50 euro zufrieden gegeben, nungut daraufhin habe ich mich beim kundensupport verifizieren lassen, weil ich wusste sie würden wieder irgendwelche gründe vorschieben und so kam es auch sie wollen von mir eine extra verifizierung mit Pass und selfie was ich im moment leider nicht machen kann da keine webcam... ich habe ihnen schon meine persokopie als auch ettliche andere dokumente zukommen lassen trotzdem wollen sie von mir ein selfie mit dem ausweis

Hello morruk90,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Isn't it possible to do the verification through your mobile? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear morruk90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.