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Hi I state that I have never had problems with withdrawals but in going to withdraw € 1100 I have been blocked with withdrawals, I have sent many emails to kyc they are always very vague, I have sent them what they requested but I am still under investigation. .

I have not played any bonuses or anything else ..

Online support is also very vague result in money which is now 1330 blocked,

I can make everything bet etc. only problem with withdrawals blocked

Salve premetto che non ho mai avuto problemi con i prelievi ma nell andare a prelevare 1100€ mi son stati bloccati i prelievi , ho mandato molte mail a kyc sono sempre molto vaghi , gli ho mandato ciò che mi hanno richiesto ma risulto ancora sotto investigazione ..

non ho giocato bonus ne altro ..

Anche il supporto online e molto vago risultato soldi che ora sono 1330 bloccati ,

riesco a far tutto scommettere ecc unico problema prelievi bloccati

Dear ioriofelice,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It's not late but it just got rejected and I also find myself with blocked withdrawals

Non è in ritardo ma è proprio stato respinto e mi ritrovo anche con prelievi bloccati

Anyone who answers or helps me?

I repeat the payment is not late but the money returned to the account and withdrawals blocked for a week already

Qualcuno che mi risponde o aiuta?

ripeto non è in ritardo il pagamento ma proprio annullato soldi tornati sul conto e prelievi bloccati già da una settimana

Is there anyone ?

C’è qualcuno ?

Thank you for your reply, ioriofelice. Could you please advise when exactly you made the last successful withdrawal? Do you see any error message when you try to request a withdrawal? If yes, please, post here a screenshot of what you see.

Additionally, please, forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Considering that the documentation is all regular and I have always downloaded without problems

Considerando che la documentazione e tutta regolare e ho sempre prelevato senza problemi

Thank you very much ioriofelice for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I solved they unlocked me

Ho risolto mi han sbloccato

Dear ioriofelice,

This is Tomas and from now on, I will be assisting you with this case.

I have reviewed your situation, could you please confirm that you're now able to make withdrawals?

If that is correct, have you already received the payment?

Thank you in advance for providing the information.

Best regards,

Tomas

Dear ioriofelice,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Even though we assume that the issue has been resolved, without a confirmation from ioriofelice, we are forced to reject this complaint.

The player can reopen this complaint anytime.

Best regards,

Tomas