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I made a deposit 72 hours ago and haven't received any response. I sent all the requested information and they just keep giving me the runaround. Their customer service is a disaster; nobody takes responsibility.

Hace 72 horas deposite y no tengo respuestas , envie todos los datos que solicitaron y aolo dan vueltas, el servicio de atencion al cliente es un desastre nadie se hace cargo

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Dear migue5858,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas