MyStake Casino - Pelaajan kotiutustapa ei ole käytettävissä.

I have played at this casino on and off for some time. I don’t recall ever having made a withdrawal before. I added my bank details on their withdrawal page using bank transfer and it checked my bank details which were correct. A message popped up. I contacted the casino by live chat and they say bank transfer is not currently in use. I only use a bank for transactions and want my money transferred to my bank account only. I have deposited quite a lot over my time at the casino and I want my winnings . Please can you contact them to ask when bank transfers are available as all of my deposits were made using my debit card. I do not use any other methods. Please help as I say it’s my first withdrawal and I want my winnings

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Dear Casbar1,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

It's important to understand that the casino doesn't have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn't necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Casbar1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika