MyStake Casino - Pelaajalla on vaikeuksia vahvistaa kasinotiliään.

I've provided my driving licence, online photo verification, sent 2 bank statements, picture of visa debit card front and bank that I make the most deposits with. Now they are asking for a card I no longer have as was issued with a new one by the bank. I hardly ever used this account to deposit money seems like they just don't want to pay out.

Hello abadriveways,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you begin the verification process? Did you explain them that the card no longer exists and how did they respond to it? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear abadriveways,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected for the above mentioned reason.