MyEmpire Casino - Pelaajan voittojen nosto on viivästynyt.

My withdrawal request is not being processed. Support initially told me it would be processed within 3 business days. After contacting them several times, I'm only being told that the withdrawal is delayed due to high demand! I think this is just a tactic, hoping I'll cancel the withdrawal.

Abhebung wird nicht bearbeitet. Support teilte mir anfangs mit innerhalb von 3 Werktagen wird Abhebung bearbeitet. Nach mehrmaliger Rücksprache werde ich nur vertröstet, dass sich Abhebung aufgrund vieler Anfragen verzögern wird! Dass ist aber glaube ich nur Taktik, in der Hoffnung, dass ich Abhebung storniere..

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Dear 91231kk,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The casino just messaged me saying I should cancel my withdrawal and request it again! (apparently there are problems with the payment provider). I've read they do this quite often, hoping that you'll then continue playing.

Casino schreibt mir soeben, ich soll meine Abhebung stornieren und neu beantragen! ( angeblich Probleme mit Zahlungsanbieter).Dass machen sie öfters habe ich gelesen, und hoffen, dass man dann weiterspielt..

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear 91231kk,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla