MyEmpire Casino - Pelaajan voitot ovat edelleen viivästyneet.

Hi, I won €26,400 at Myempire and have had pending withdrawals since January 28th, but they haven't been processed. I've provided all the requested documents, but nothing has happened. Despite contacting the VIP manager multiple times, I've only received responses like "it will be processed as soon as possible," but nothing is actually happening.

I won with real money and didn't have to use a bonus. I only played slots.

Hi ich habe im Myempire 26400€ gewonnen und habe seit 28. Januar ausstehende Auszahlungen und es wird nicht bearbeitet. Ich habe auch alle angeforderten Dokumente zur Verfügung gestellt und auch hier passiert nichts. Bei Mehrfachem Kontakt mit dem VIP Manager kamen Antworten wie "es wird so schnell wie möglich bearbeitet" aber passieren tut nichts.

Ich habe mit Echtgeld gewonnen und musste keinen Bonus verwenden. Ich habe nur Slots gespielt.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyEmpire Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful payouts from the casino?
• Could you please list which documents you provided to the casino and in which format?
• Could you please share with me your most recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas.

The casino received the following from me:

Proof of address: Bank statement as PDF

ID card + face scan

Selfie with ID and casino website in the background.

These are my first payouts here.

Hallo Tomas.

Das Casino hat von mir erhalten:

Adressnachweis: Kontoauszug als PDF

Ausweis + Gesicht Scan

Selfie mit Ausweis und Casino Website im Hintergrund.

Das sind meine ersten Auszahlungen hier.

This is now displayed in my account. I can no longer see whether my documents are approved, rejected, or still under review. However, withdrawals are still blocked. I expect a quick resolution to this problem. It's unacceptable that this process takes several weeks when I provide all the necessary documents immediately. This is a deliberate delaying tactic.

jetzt wird im Account das angezeigt. Ich kann also nicht mehr sehen ob meine Dokumente genehmigt, abgelehnt oder noch in Prüfung sind. Aber Auszahlungen sind immer noch gesperrt. Ich wünsche mir eine schnelle Lösung des Problems. Es kann nicht sein dass dieser Vorgang mehrere Wochen dauert wenn ich direkt alle Dokumente bereitstelle. Das ist geplante Verzögerungstaktik

No new updates, everything remains the same.

Keine neuen Updates alles gleich geblieben.

Dear Honeywife,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

I'm still waiting for my documents to be confirmed. This process has now been going on for four weeks.

Ich warte immer noch auf die Bestätigung meiner Dokumente. Dieser Vorgang dauert nun schon 4 Wochen

Dear Honeywife,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from MyEmpire Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear MyEmpire Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in the player’s withdrawal due to pending verification.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Honeywife,

Thank you for reaching out.

We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter regarding your case.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,

MyEmpire Casino

Hello everyone,

thank you, MyEmpire Casino, for the update and for looking into this matter. Honeywife, we’ll wait for the casino’s next update regarding your withdrawal and verification.

Dear Honeywife,

Thank you for the patience.

We kindly inform you that the relevant department inform us that your account is verified .

Moreover,he appropriate department has been notified and is actively addressing the matter regarding your pending withdrawals.

We would like to assure you that we will notify you promptly once there is an update.

Kind regards,

MyEmpire Casino

Hello everyone,

great news, thank you, MyEmpire Casino, for the update and confirmation.

Honeywife, please let me know how the withdrawals progress and once you start receiving them.

Dear Honeywife,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I still owe €16,200. At least some payments were processed this month. Now I have to wait until next month to request further payments.

Ich habe noch 16200€ zu erhalten. Es wurde immerhin einige Auszahlungen diesen Monat bearbeitet. Jetzt muss ich auf den nächsten Monat warten um neue Auszahlungen zu beantragen.

Hello Honeywife,

thank you for your update and for letting us know about the partial payments. It’s good to hear that some of the withdrawals have already gone through.

Would it be alright with you that, once you receive the next withdrawals and everything seems to be proceeding smoothly, we temporarily close the complaint to help manage the large number of active cases? Of course, the complaint could be reopened immediately if any issues arise with the remaining balance.

Please let me know what you think.

Dear Honeywife,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Thank you for the patience.

We kindly advice you that the players withdrawals is all successfully completed, and there is no pending withdrawals.

Kind regards,

MyEmpire Team.

Hi, that's not entirely correct. I still owe €16,200. However, I can no longer submit any withdrawal requests this month and must wait until the next month. I would like to ask you to keep the complaint open until I have received the remaining amount.

Hi, das ist so nicht ganz richtig. Ich habe noch 16200€ zu erhalten. Allerdings kann ich keine Auszahlungsanträge mehr diesen Monat stellen und muss auf den neuen Monat warten. Ich möchte Sie bitten die Beschwerde geöffnet zu lassen bis ich den restlichen Betrag ausgezahlt habe.

Hello,

thank you for the updates. I acknowledge the information provided by both MyEmpire Casino and Honeywife regarding the withdrawals.

I will continue monitoring the situation and keep the complaint open until the remaining €16,200 has been received. Please provide an update once the next withdrawals can be submitted.

I have requested new payouts.

Ich habe neue Auszahlungen beantragt

Hello Honeywife,

thank you for the update, I appreciate you keeping me informed.

I’m glad to hear that new withdrawal requests have been submitted, and I’ll be waiting for further (hopefully positive) updates regarding their processing.

Please note that due to the holidays, I will most likely get back to you on Tuesday. In the meantime, feel free to share any updates if there is progress.

Thank you for your cooperation.

I received another €14,200.

Unfortunately, Myempire cancelled two withdrawal requests without explanation, which I have now resubmitted.

Ich habe noch 14200€ erhalten.

Myempire hat leider 2 Auszahlungsanträge ohne Begründung storniert, welche ich jetzt erneut gestellt habe.

Hello Honeywife,

thank you for the update.

Just so I’m clear on the current status, does this mean that around €2,000 still remains to be withdrawn?

If MyEmpire cancels any further withdrawal requests without explanation, please let me know right away and we can ask the casino for clarification.

Thank you for keeping me informed.

Hi Samuel, I made a mistake. I still owe €14,200.

Hallo Samuel, ich habe mich verschrieben. Es sind noch 14200€ die ich zu erhalten habe.

Hello Honeywife,

thank you for your clarification and for the update.

Just to get a clear overview, could you please confirm how much you have already withdrawn over the last month? This is important because the casino applies a monthly withdrawal limit of €7,000, which may be affecting the remaining payouts.

Thank you, I’ll wait for your update so we can continue monitoring the case.

Hi Samuel, last month MyEmpire fully met the applicable limits. This month, only €2000 has been paid out so far, and several withdrawals have been cancelled without reason.

Hallo Samuel letzten Monat hat MyEmpire die geltenden Limits vollständig erfüllt. Diesen Monat wurden bisher nur 2000€ ausgezahlt und mehrere Auszahlungen grundlos storniert.

Hello Honeywife,

thank you for the update and for the clarification.

Dear MyEmpire Casino,

could you please take a closer look at this situation and let us know why the recent withdrawal requests have been cancelled and what the current status of the remaining payouts is?

Thank you, I’ll be waiting for your response.

Hello, two more withdrawals from myempire were cancelled today without reason, after I had to wait another week.

This month is half over and I've only received €2000 so far, which is significantly below the limits and timeframes stated on the website.

Hallo es wurden erneut 2 Auszahlungen von myempire grundlos heute storniert nachdem ich wieder 1 Woche warten musste.

Dieser Monat ist zur Hälfte Rum und ich habe bisher nur 2000€ erhalten, dass ist deutlich unter den angegebenen Limits und Zeiten die auf der Website stehen

Another withdrawal was cancelled without reason. Apparently, Myempire is simply cancelling a portion of withdrawal requests during processing, forcing me to resubmit them, which delays the process by several days each time.

Eine weitere Auszahlung wurde grundlos storniert. Offensichtlich tut Myempire bei jeder Bearbeitung ein Teil der Auszahlungsanträge einfach stornieren damit ich sie wieder neu beantragen muss und es jedes Mal wieder um mehrere Tage verzögert wird

Dear Honeywife,

Thank you for contacting us.

We kindly inform you that your withdrawal is successfully completed.

Kind regards,

MyEmpire Team.

Only one payment was processed, and then you cancelled it again without reason. Do I now have to wait 7 days every time for a €500 payment, even though I requested three €500 payments and two of them were simply cancelled without explanation each time?

Es wurde nur eine Auszahlung bezahlt, den hast haben Sie wieder einmal grundlos storniert. Muss ich jetzt jedes Mal 7 Tage für eine 500€ Auszahlung warten, obwohl ich 3x 500€ beantragt habe und 2x 500€ einfach grundlos storniert werden jedes Mal?

Hello Honeywife,

thank you for the update.

Dear MyEmpire Casino,

the player reports that only one withdrawal was processed, while the remaining withdrawal requests were cancelled without clear explanation. The player also states that multiple partial withdrawals were originally submitted in line with the applicable limits, but cancellations appear to be causing repeated delays and resubmissions.

Could you please clarify:

• the reason why specific withdrawal requests were cancelled during processing,
• whether the cancellations are part of a standard payout procedure or due to any technical/compliance reason,
• and how the remaining balance will be processed going forward, including expected timelines and withdrawal structure.

Thank you, I will wait for your clarification so we can continue reviewing the case.

Dear Samuel,

Thank you for the reply.

We kindly inform you that all of the player’s withdrawals have been completed. Only two withdrawals remain pending from yesterday and today, and they will be processed shortly.

Kind regards,

Myempire

Hello, three payments of €500 were made yesterday. €11,200 is still outstanding.

Hallo, es wurden gestern 3x 500€ bezahlt. Jetzt sind noch 11200€ ausstehend.

Another payment has just been cancelled without reason.

Soeben wurde erneut eine Auszahlung grundlos storniert.

Hello everyone,

thank you for the update.

Dear Honeywife, could you please let me know if the issue with cancelled withdrawals is still ongoing, or if any payments have been successfully processed in the meantime?

To possibly avoid further cancellations, I would suggest trying to submit only one withdrawal per day in line with the casino’s stated limit of €500/day, and wait for it to be processed before requesting another one.

Dear MyEmpire Casino, please also clarify if there is a specific reason for these repeated cancellations and whether following a one-withdrawal-per-day approach would help ensure smoother processing.

Thank you for your cooperation.

Dear all,

Thank you for the reply.

We would like to inform you that the processing of withdrawals is completed correct. I would also like to agree with you, Samuel. It is better to wait for the withdrawal to be completed before submitting another one.

Kind regards,

Myempire

Hello everyone,

Dear MyEmpire Casino,

thank you for the update and for confirming the situation regarding the withdrawals.

Dear Honeywife,

thank you for the information about your current balance and the payments already processed. Please keep me updated once you receive the next withdrawal. You can simply let me know whenever a new payment is credited, ideally before the timer expires, as I will continue monitoring the case until everything is fully paid out. Given the remaining balance, it may still take some time to complete the whole process. If any issues occur, for example if a withdrawal is cancelled again or if there is no progress for around a week, please let me know immediately so I can step in again with the casino.

Thank you both for your cooperation.

Hello Samuel, unfortunately the casino has not processed any payouts since April 25th.

Furthermore, I always submitted my withdrawal requests within the system's limits. That means one request per day, as the system doesn't allow any more, and a maximum of three requests can be pending at any one time.

MyEmpire's suggestion to wait for each withdrawal request to be processed before submitting a new one is unacceptable and yet another attempt to delay payouts. I've had to wait almost a full week for each withdrawal to be processed, and with this suggestion, I would effectively only receive €500 per week.

I have submitted new withdrawal requests and will continue to do so as the system allows. I ask the casino to adhere to the 72-hour processing time. I still owe €9700.

Hallo Samuel, leider hat das Casino seit 25. April keine Auszahlung mehr bearbeitet.

Außerdem ich habe meine Auszahlungsanträge immer so gestellt wie es das System zulässt. Das heißt 1 Antrag pro Tag, das System lässt sowieso nicht mehr zu, und maximal 3 Anträge können gleichzeitig ausstehend sein.

Der Vorschlag von MyEmpire nach jedem Auszahlungsantrag zu warten bis diese bearbeitet wurde bevor ein neuer Antrag gestellt wird ist inakzeptabel und ein weiterer Versuch die Auszahlung weiter zu verzögern. Ich musste fast durchgehend 1 Woche warten bevor eine Auszahlung bearbeitet wurde und nach diesem Vorschlag würde ich dann praktisch nur 500€ pro Woche erhalten.

Ich habe neue Auszahlungsanträge gestellt und werde weiterhin so wie es mir das System erlaubt die Anträge stellen und bitte das Casino die 72 Stunden Bearbeitungszeit einzuhalten. 9700€ habe ich noch zu erhalten.

Hello everyone,

Thank you for the update.

MyEmpire Casino, the player states that no withdrawals have been processed since April 25th despite submitting requests within the allowed limits. Please clarify what is currently causing the delay and provide an update on the status of the remaining payouts.

Honeywife, thank you for the information. I will now wait for the casino’s response so we can understand the current situation and next steps.

Dear all,

Thank you for the contacting us.

We would like to inform you that your withdrawals will be processed shortly. We apologize for the delay, as we are currently experiencing a high volume of requests.

Regrading your last pending withdrawal the created date is 4 of may.

Kind regards,

Myempire Casino

Hello everyone,

thank you for the update.

Dear MyEmpire Casino,

thank you for clarifying that the withdrawals should be processed shortly.

Could you please also confirm whether the withdrawals will continue to be processed in line with the casino’s stated withdrawal limits and standard processing timeframe going forward? The player is concerned that the delays may effectively reduce the practical payout pace far below the official limits.

Any clarification regarding the expected processing rhythm of the remaining withdrawals would be appreciated.

Dear Honeywife,

Thank you for contacting us.

We kindly inform you that your withdrawals will be processed shortly. We apologize for the delay, as we are currently experiencing a high volume of requests.

Kind regards,

Myempire

Today, all payouts from Myempire were cancelled.

Samuel, I kindly request that you ask the casino to stop using fabricated reasons to delay my withdrawals and to process my withdrawals without further complications. Since the beginning of my withdrawals, there have been constant problems, alleged cancellations by the payment provider, consistently much longer waiting times than stated in the casino's terms and conditions, and fabricated reasons for repeated withdrawal cancellations.

My withdrawal requests, which were "processed" today, were once again pending for six days, only to be rejected again today without explanation. The result: more time passed without any further funds being paid out.

Heute wurden alle Auszahlungen von Myempire storniert.

Samuel, ich bitte Sie freundlich das Casino aufzufordern mit den erfundenen Gründen die meine Auszahlungen verzögern aufzuhören und meine Auszahlungen ohne weitere Komplikationen zu bearbeiten. Seit Beginn meiner Auszahlungen gab es dauerhaft Probleme, angebliche Stornierungen des Zahlungsanbieters, dauerhaft deutlich längere Wartezeiten als in den Bedingungen des Casinos angegeben und erfundene Gründe warum immer wieder Auszahlungen storniert werden.

Meine Auszahlungsanträge die heute "bearbeitet" wurden waren wieder einmal 6 Tage ausstehend, nur um alle heute erneut grundlos abgewiesen zu werden. Das Resultat: wieder mehr Zeit vergangen ohne weiteres Guthaben auszuzahlen.

Hello everyone,

thank you for the update.

Dear MyEmpire Casino,

the player reports that all withdrawals were cancelled again today after already being pending for several days. Could you please clarify the exact reason for these cancellations, including any specific technical, verification, or payment provider-related issues? The player also states that this pattern has been repeated multiple times, resulting in significant delays.

Additionally, could you confirm what the current status of the player’s account balance is and how the remaining withdrawals will be processed going forward? A clear explanation of the expected processing timeframe would also be appreciated.

Dear Honeywife,

thank you for the update and for describing the situation in detail. I understand your frustration, especially given the repeated cancellations and the long waiting times without clear explanations.

For now, I will wait for the casino’s response so we can clarify what is causing these repeated issues and how the remaining withdrawals will be handled.

Thank you both for your cooperation.

Dear all,

Thank you for the patience.

We would like to inform you that the reason for the cancellations may have been due to an incorrect entry of the crypto wallet details at the initial stage.

This information was confirmed by the relevant department.

Please note that everything should now be in order. The remaining balance of the player is EUR 5,711.64.

Additionally, there is a pending withdrawal of EUR 1,500, which will be processed shortly.

We kindly apologize for any inconvenience caused and appreciate your understanding.

Kind regards,

Myempire

Samuel, the casino is once again inventing false reasons for the alleged cancellations. I did not enter any incorrect information when submitting the withdrawal requests. It was the exact same withdrawal address that I have always used. I am honestly stunned at how the casino is simply making up untruths. It is absolutely not my fault that the withdrawals were canceled; this was clearly the casino's doing.

Samuel, das Casino erfindet erneut falsche Gründe für die angebliche Stornierungen. Ich habe keine falschen Daten bei beantragen der Auszahlungsanträge eingetragen. Es handelte sich um die exakt gleiche Auszahlungsadresse die ich die ganze Zeit zum auszahlen verwende. Ich bin ehrlich gesagt fassungslos wie das Casino einfach irgendwelche Unwahrheiten behauptet. Es ist absolut nicht mein Verschulden dass die Auszahlungen storniert wurden, das ist ganz klar das Handeln des Casinos gewesen.

Just now, another payout from MyEmpire was cancelled.

Gerade eben wurde schon wieder eine Auszahlung von MyEmpire storniert.

Hello everyone,

thank you for the updates.

Dear MyEmpire Casino,

the player now reports that another withdrawal has been cancelled again, despite your previous confirmation that the issue should already have been resolved.

At this stage, I need a much clearer explanation regarding what is actually causing these repeated cancellations. The player disputes that any incorrect wallet details were entered and states that the same wallet has been used previously without issues.

Please clarify:

• why the latest withdrawal was cancelled,
• whether there are any remaining verification or payment-provider related issues,
• and what concrete steps will now be taken to ensure the remaining balance can be withdrawn successfully without further repeated cancellations.

Dear Honeywife,

thank you for the update. I understand your frustration given that the withdrawals continue to be cancelled even after the casino stated the issue had supposedly been resolved.

For now, I will wait for the casino’s clarification regarding the latest cancellation and the current status of your withdrawals.

Today, 2 payouts were processed and one payout was cancelled.

Heute wurden 2 Auszahlungen bearbeitet und eine Auszahlung storniert.

Dear all,

Thank you for the patience.

We would like to apologize for the delay and any inconvenience caused.

After carefully reviewing the case with the relevant department, we were informed that the cancelled withdrawals originated from the provider’s side and not from our side.

We sincerely apologize for this situation and appreciate your patience and understanding. Please rest assured that your withdrawals will be processed as soon as possible.

Kind regards,

Myempire

Hello everyone,

thank you, MyEmpire Casino, for the update and clarification.

Dear Honeywife,

thank you for the additional information. It is positive to see that some of the withdrawals have already been processed, and we appreciate the casino’s confirmation that the remaining cancellation is being addressed with the provider.

For now, please continue proceeding with your withdrawals as they are being processed and keep us updated on the status of your remaining balance once there is any movement.

I will wait for your next update regarding the final completion of the pending payout.

Thank you both for your cooperation.

I've only received €4,500 so far this month. The casino's terms and conditions state that I'm allowed to withdraw €7,000 per month. That's unlikely to happen since the month is almost over. I've also been waiting another five days for my withdrawal requests. The advertised 72-hour processing time isn't being met, and withdrawal requests are constantly being canceled with new, fabricated reasons that are completely beyond my control.

Ich habe bisher nur 4500€ erhalten diesen Monat. In den Casino AGBs ist angegeben dass ich 7000€ pro Monat auszahlen darf. Dazu wird es wahrscheinlich nicht mehr kommen da der Monat fast vorbei ist. Ich warte außerdem schon wieder 5 Tage auf meinen Auszahlungsanträge. Die angegebenen 72 Stunden Bearbeitungszeit werden leider auch nicht eingehalten und ständig werden Auszahlungsanträge storniert mit neuen fingierten Gründen für die ich absolut nichts kann.

Hello everyone,

Dear MyEmpire Casino,

I would now like to ask for a more concrete clarification regarding the current situation. The player states that the monthly withdrawal limit advertised in your terms has still not been reached, while withdrawals continue to be delayed or cancelled repeatedly for various reasons.

At this stage, the situation has been ongoing for quite some time and I therefore kindly ask you to clarify:

• what exactly is currently causing the continued delays and cancellations,
• whether there are still any provider-related issues affecting the player’s payouts,
• what the player’s current withdrawal status is,
• and whether the remaining balance can now realistically be processed without further repeated interruptions.

Additionally, considering the prolonged delays, repeated cancellations, and the inconvenience caused to the player throughout this process, I would also like to ask whether the casino is willing to offer any form of compensation or goodwill gesture in this case, or whether the situation will simply remain unresolved from that perspective.

Dear Honeywife,

I understand your frustration here, especially given the repeated cancellations and the discrepancy between the stated processing times and the actual handling of the withdrawals. For now, let us wait for the casino’s clarification regarding the current status and the remaining pending payouts.

Dear all,

Thank you for the reply.

First and foremost, we sincerely apologize for the ongoing situation regarding your recent payout requests. We understand how frustrating continued delays and cancellations can be, and we appreciate your continued patience as we work to resolve this.

To provide you with full transparency, here are the direct answers to your questions:

Cause of Continued Delays: The current delays are strictly due to an unusually high volume of withdrawal requests that our finance team is actively working to process.

Provider-Related Issues: We can confirm that there are no other issues with the payment providers affecting your payouts.

Current Withdrawal Status: Your withdrawal is securely in our priority queue and will be proceeded soon.

Kind regards,

MyEmpire Casino

Previously, the casino claimed the problems were with the provider, and now they admit there are no problems? Why were withdrawal requests constantly canceled after a long wait?

The explanation that there is currently a high number of requests and that's why the payment applications are taking so long is also ridiculous.

Vorher hat das Casino doch behauptet sie Probleme liegen am Provider und jetzt gibt es zu dass es keine Probleme gibt? Wieso wurden dann ständig Auszahlungsanträge storniert nach langer Wartezeit?

Auch die Begründung dass es derzeit hohe Anzahl an Anfragen gibt und deswegen die Auszahlungsanträge so lange dauern ist lächerlich

Another withdrawal has just been cancelled. There are clearly ongoing problems with withdrawals.

Es wurde gerade erneut eine Auszahlung storniert. Offensichtlich gibt es dauerhaft probleme mit den Auszahlungen.

Hello everyone,

thank you both for the updates.

Dear Honeywife,

thank you for informing us that another withdrawal was cancelled. Before we proceed further, could you please confirm the current situation from your side?

In particular, it would be helpful to know:

• how many withdrawal requests are currently pending,
• how many have been cancelled recently,
• whether any withdrawals have been successfully processed since the casino's last reply,
• and what your current withdrawable balance is.

This will help me better understand the current state of the case.

Dear MyEmpire Casino,

thank you for your clarification. However, I am still struggling to understand one aspect of the situation.

If the delays are indeed caused solely by a high volume of withdrawal requests and there are currently no provider-related issues, could you please explain why withdrawal requests are being cancelled rather than simply remaining pending in the processing queue?

From my perspective, if the finance team requires additional time due to workload, I would normally expect the requests to remain pending until processed. Repeated cancellations naturally create uncertainty for the player and give the impression that there may be additional factors involved beyond processing delays.

Therefore, please clarify:

• what specific circumstances lead to the cancellation of a withdrawal request,
• who initiates these cancellations,
• and why the requests cannot simply remain pending until they reach the front of the queue for processing.

I believe a more detailed explanation would help us better understand what is actually happening and whether the current handling of the withdrawals is reasonable under the circumstances.

I look forward to your replies.

Hi Samuel, I have received the remaining balance.

Hallo Samuel, ich habe das restliche Guthaben erhalten.

Dear all,

Thank you for the patience.

We would like to inform you that the withdrawals is successfully completed.

Kind regards,

Myempire

Hello everyone,

thank you for the updates.

Dear MyEmpire Casino,

thank you for your cooperation and for confirming that the withdrawal has now been completed.

Dear Honeywife,

I am glad to hear that you have received the remaining balance. Could you please confirm whether everything has now been resolved from your perspective and whether I may proceed with closing this complaint?

I will wait for your confirmation before taking any further action.

Dear Honeywife,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Samuel
Casino.Guru