MrPunter Casino - Pelaajan tili on aktivoitu uudelleen virheellisesti.

This casino sent me a message to reopen my account and entice me to play via text message. When I asked for my deposits to be returned, I received a response that the account had been accidentally reactivated but they refused to return my deposits. I would like to ask for help here. So I am a gambling addict and therefore I should no longer be able to play on this site.

Tämä kasino lähetti oli avannut minulle tilini uudelleen ja houkuttelivat tekstiviestillä pelaamaan. Sain vastauksen kun pyysin talletusteni palauttamista, että tilin oli vahingossa uudelleenaktivoitu mutta eivät suostuneet palauttamaan talletuksiani. Tässä pyytäisin apua. Olen siis peliriippuvainen ja siksi minun ei olisi enää pitånyt pystyä pelaamaan tällä sivustolla.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. Please allow me to ask you a few questions to clarify the situation.

• When exactly did you self-exclude from this casino? Please forward me your original self-exclusion request, along with the casino's confirmation that your account was closed, to veronika.f@casino.guru. Kindly also include your most recent communication with the casino regarding the reopening of your account and your refund request.
• Did you have to complete any questionnaire or undergo any additional process before your account could be reopened, or was the account reopened automatically by the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika