MrPunter Casino - Pelaajan kotiutus on viivästynyt.

withdrawal from 12.7. should have been completed on 16th. since then 3 weeks passed and nothing happened. live support useless. just the same copy paste answers for 2 weeks straight (finance department has workload, just a couple more days, stay patient, i left a note for the finance department to prioritize your transaction and so on)

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

hi veronika,

previously had no succesful withdrawals.

account does not need verification.

i can't remember, it's been like a month ago, i might have used a deposit bonus, but if so the wager requirements were met and it is real money balance.

Thank you for your reply.

Could you please specify what types of games you played? Were they slots, live casino games, or did you place bets on sports?

Also, kindly forward me the communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru. Alternatively, you may post screenshots here.

Thank you for your cooperation.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear YOyoyoLAN,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika