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I've tried to withdraw according to the amounts they recommended, but they always consider it final and return it to my game balance. They tell me to request it again, and so on, up to 4 times.

He intentado realizar el retiro según las cantidades que ellos me recomendaron, siempre se dan por finalizadas y vuelven a mi saldo de juego, me dicen que vuelva a solicitarla y así, hasta en 4 ocasiones.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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If anything seems suspicious, contact us directly.

Stay safe.

All withdrawals are finalized for no apparent reason and returned to my casino wallet, and I have to start the process over. They excuse themselves by saying the problem is with my bank, but I have contacted them and they have told me that nothing has been rejected.

Todos los retiros se finalizan sin motivo aparente y vuelven a mi monedero del casino, y tengo que volver a empezar el proceso, se excusan en que el problema es de mi banco, pero he contactado con ellos y me han dicho que no ha sido rechazado nada.

I have screenshots of everything, from conversations with support and they don't give me a solution, they only claim that it's a problem with my bank, it's been a tedious process, trying to make a withdrawal, 4 days of waiting for it to finish and return to the casino balance, I have not breached any casino article, I don't know if verification is required, the deposits have been with the card that is in my name and I don't have a duplicate account, I have not redeemed any bonuses, it has been real money and real profit

Tengo capturas de todo, de conversaciones con soporte y no me dan solución, solo alegan que es problemas de mi banco, está siendo un proceso tedioso, de intentar realizar un retiro, 4 días de espera para que finalice y vuelva al saldo del casino, no he incumplido ningún artículo del casino, no sé me requiere verificación, los depósitos han sido con la tarjeta que está a mí nombre y no tengo cuenta duplicada, no he canjeado ningún bono, ha sido dinero íntegro real y ganancia real

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika